Emily Babbitt
@emilybabbitt
Experienced quality auditor and customer service professional.
United StatesWhat I'm looking for
I am an experienced quality auditor and customer service professional with over 5 years of proven expertise in retail sales, auditing, and team collaboration. My passion lies in elevating operational efficiency and customer satisfaction through meticulous quality audits and effective team coordination. I am dedicated to driving organizational success and promoting a culture of continuous improvement.
In my current role as a Customer Service Representative at American Family Insurance, I have successfully resolved customer inquiries and issues efficiently, ensuring high satisfaction levels. I have streamlined communication processes between departments to improve service response times and trained new team members on company policies and procedures. My previous experience as a Quality Auditor at National Beef Leathers allowed me to monitor and document quality standards, contributing to measurable improvements in product excellence.
I thrive in customer service environments where I can make a positive impact on customers and the general public. I am highly organized and adaptable, seeking a workplace that values teamwork and collaboration.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
American Family Insurance
Dec 2024 - Present (7 months)
Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels. Guided customers through product selection, enhancing their purchasing experience. Streamlined communication processes between departments to improve service response times.
Quality Auditor
National Beef Leathers
Oct 2021 - Present (3 years 9 months)
Monitored and documented cow hide quality, relaying findings to supervisors for process improvements. Maintained accurate entry and exit logs, enhancing security and operational efficiency. Utilized computer and clipboard for detailed quality audits, ensuring high standards are met.
Assistant Manager
Leslie's Poolmart
Apr 2021 - Present (4 years 3 months)
Managed store operations, including opening, closing, cash handling, and daily paperwork. Coordinated warranty exchanges, informing customers of new item replacements. Operated as the sole employee, maintaining store functionality and customer service.
Assistant Manager
Dollar General
Apr 2020 - Present (5 years 3 months)
Managed store operations including opening, closing, and cash handling, ensuring smooth daily functions. Enhanced customer satisfaction by assisting with app setup and providing personalized service. Trained and supervised staff, improving team efficiency and performance.
Education
Degrees, certifications, and relevant coursework
Riverside High School
High School Diploma, General Studies
2017 - 2019
Completed high school education, earning a High School Diploma. Focused on general studies to build a foundational knowledge base.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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