Kyle Antonsen

I’m a detail-oriented Customer Service Representative with 10+ years as a first point of contact in fast-paced, customer-facing roles. I’m trusted for accuracy, strong phone etiquette, and consistent follow-through—especially when balancing multiple priorities at once.

In my current MSR/Teller role at EvergreenDirect Credit Union, I serve as a primary customer contact for in-person and phone inquiries in a high-volume branch. I process daily transactions accurately, update customer account information through consistent data entry, and handle multi-line phone systems to route calls and resolve issues promptly.

Previously, I worked as a Front Desk Receptionist for John’s Plumbing and Pumps, where I answered inbound calls, greeted walk-in customers, scheduled and confirmed appointments, and coordinated technician routes and daily schedules. Earlier, as a Cashier / Customer Service representative at HEB, I delivered front-line service, processed POS transactions and cash accurately, and supported sales through service-focused recommendations.