Fernando Alejandro
@fernandoalejandro
Bilingual customer service professional delivering empathetic, efficient support across banking and retail.
United StatesWhat I'm looking for
I am a bilingual (English/Spanish) customer service professional with broad experience in banking, retail, hospitality, and linguistic QA. I excel at building relationships, resolving account issues, and delivering tailored service while maintaining accuracy in cash handling and transactions.
At Ent Credit Union and JP Morgan Chase I managed teller stations, opened accounts, balanced cash drawers, and promoted relevant products while supporting branch marketing initiatives. As a remote linguistic tester I performed QA, proofreading, and test-case research, preserving confidentiality and meeting KPIs.
I bring a calm, adaptable, and resourceful approach to fast-paced environments, strong teamwork and communication skills, and a commitment to continuous improvement and a welcoming customer experience.
Experience
Work history, roles, and key accomplishments
Member Service Representative
Ent Credit Union
Oct 2022 - Jan 2025 (2 years 3 months)
Managed teller station and processed transactions while opening accounts and promoting relevant products, maintaining accurate cash drawer balances and supporting branch marketing initiatives to improve member service.
WEPerformed linguistic QA testing and proofreading in Spanish and English for emerging technology, executing test cases, researching linguistic errors, and meeting KPIs in a remote, confidential role.
Crew Member
Juiceland
Mar 2019 - Mar 2020 (1 year)
Delivered friendly service, prepared juices and smoothies, processed POS and online orders, and maintained store cleanliness and stock to ensure efficient operations and positive guest experiences.
Cashier & Server
Sammy's Wild Game Grill
Feb 2016 - Feb 2019 (3 years)
Provided courteous service, managed orders and POS transactions, supported dine-in and carryout workflows, coordinated with delivery platforms, and maintained restaurant appearance to enhance guest satisfaction.
Front Desk Receptionist
Texas State Optical
Sep 2012 - Feb 2016 (3 years 5 months)
Managed front desk operations, scheduled appointments, handled multi-line phone systems, assisted patients in preliminary procedures, and organized insurance and eyewear maintenance to support clinical workflow.
JCManaged teller operations including cash drawer balancing and transaction processing, promoted bank products, and assisted customers with account maintenance to support branch performance and service goals.
Sales Associate
RadioShack
May 2007 - May 2008 (1 year)
Processed in-store transactions, provided product recommendations and troubleshooting, maintained displays and exceeded sales goals to drive store performance and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
South Houston High School
High School Diploma, General Studies
Graduated from South Houston High School with a high school diploma in May 2007.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Fernando?
You can contact Fernando and 90k+ other talented remote workers on Himalayas.
Message FernandoFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
