Zoë Motlhale
@zomotlhale
Adaptive, communicative customer service and hospitality professional with strong teamwork skills.
What I'm looking for
I am an adaptive and hardworking customer service and hospitality professional with experience supporting US-based clients and seasonal inbound customer service roles. I bring reliable time management, strong communication, and the ability to perform under pressure demonstrated through customer support and reception duties.
My background includes hospitality and maritime service experience — casual yacht work, barista training, and certifications such as Personal Watercraft, Powerboat Level 2, and Food Health Safety Level II. I combine practical service skills with teamwork developed through SRC leadership, volunteer reception work, and job shadowing in a health centre.
I am motivated by hands-on service roles and continuous learning, with interests in languages, modeling, travel, outdoor activities, and the arts. I aim to contribute dependable, client-focused support and to grow in hospitality or customer-facing positions.
Experience
Work history, roles, and key accomplishments
Inbound Customer Service Agent
ISTA Solutions
Dec 2025 - Present (2 months)
Provided EST-hour inbound customer support for a US-based client on a seasonal contract, handling service inquiries and improving response reliability for high-volume shifts.
Education
Degrees, certifications, and relevant coursework
Varsity College Pretoria
Bachelor of Social Science, Social Science (Psychology, Criminology and Criminal Justice)
2024 -
Enrolled in a Bachelor of Social Science majoring in Psychology, Criminology and Criminal Justice beginning in 2024.
University of Pretoria
Bachelor of Science, Human Physiology (Zoology)
2020 - 2022
Activities and societies: Member of the SRC
Completed a Bachelor of Science in Human Physiology with a major in Zoology from 2020 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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