Open to opportunities

Kyla Duffy

@kyladuffy

Detail-oriented administrative professional focused on scheduling, communication, and customer support to keep offices running efficiently.

United States

Message

What I'm looking for

I’m looking for an Administrative Assistant role where I can use my scheduling, communication, and customer support strengths to keep operations organized. I want a professional, team-focused environment that values reliability, accuracy, and fast problem-solving.

I’m a highly organized administrative professional committed to supporting team efficiency and building productive, professional office experiences. I bring strong communication, scheduling, multitasking, and customer service to every day-to-day workflow.

Across medical environments, I’ve handled patient intake, appointment scheduling, insurance verification, and maintained accurate, HIPAA-compliant records. I also managed calendars and filing systems, completed data entry, coordinated supplies, and handled front desk operations with attention to detail.

In customer service roles, I provided friendly support by greeting visitors, answering calls/emails, resolving inquiries, and keeping operations smooth. I regularly used spreadsheets, scheduling tools, email, and office software, and I balanced multiple tasks efficiently under pressure.

In my current safety/protection role, I answer phones and relay messages between security personnel and management, monitor camera feeds, and assist with incident tracking and reporting. I also respond to alarms and emergencies, maintain clean front desk/security office areas, and ensure a visible, professional presence.

Experience

Work history, roles, and key accomplishments

Current

Safety & Security Specialist

Current

Austin’s Security

Apr 2025 - Present (1 year 2 months)

Answer phones/radios, monitor security camera feeds, and relay information to security personnel and management during normal operations and emergencies. Document incidents and daily activity reports, track camera malfunctions, coordinate repairs, patrol assigned areas, and ensure front desk/security office readiness while providing customer service.

Incident Reports Surveillance Monitoring Access Control Patrol Operations Customer Service Documentation

Front Desk Chiropractic Assistant

Chiropractic Clinic

May 2022 - Oct 2024 (2 years 5 months)

Greet patients, verify personal and insurance information, and schedule/confirm appointments while maintaining accurate, HIPAA-compliant records. Handle claims processing, patient billing and co-pays, transcribe treatment notes, manage front-desk operations, and assist with patient preparation and basic therapies.

HIPAA compliance Insurance Verification Medical Claims Processing Patient Billing Patient Intake Treatment Note Transcription Front Desk Operations

Clicklist Clerk & Cashier

Kroger Stores

Nov 2018 - May 2022 (3 years 6 months)

Assist shoppers, answer product questions, and resolve customer issues with friendly, professional support. Manage calls/emails and scheduling alongside stocking/cashier duties, keep work areas organized, and coordinate with coworkers and supervisors to support store operations.

Customer Service Scheduling Team Coordination