Seeking a remote design-focused role where I can lead creative workflows, solve production and process bottlenecks, improve SOPs/documentation, and support efficient operations while building strong stakeholder relationships through proactive communication and high-quality execution.
Open to opportunities
Kyalle Wamitila
@kyallewamitila
Digital operations leader in publishing, driving workflow improvements, troubleshooting, and partner satisfaction across remote teams.
KenyaWhat I'm looking for
I’m a customer-focused digital operations professional with 11+ years in digital publishing and operations and 4+ years in client-facing operational leadership. I manage concurrent, multi-phase workflows, resolve technical and process issues under pressure, and keep projects moving through clear communication across remote and hybrid teams.
At Vide~Muwa Publishers, I serve as a primary support contact for authors and institutional partners, diagnose production bottlenecks, and personally complete delayed deliverables to protect deadlines. I troubleshoot platform-specific submission and formatting issues across Apple Books, Kobo, and Barnes & Noble, produce precise process documentation and revision feedback, and run quality assurance reviews to ensure consistency and partner-ready delivery.
Experience
Work history, roles, and key accomplishments
VP
Current
Digital Operations Manager
Vide~Muwa Publishers
Feb 2022 - Present (4 years 4 months)
Managed multi-phase publishing workflows across multiple stakeholders and deadlines, serving as the primary support contact for authors and institutional partners. Troubleshot Apple Books, Kobo, and Barnes & Noble submission/formatting issues, produced remote process documentation in Notion/Slack/Trello/CMS systems, and performed QA reviews to ensure partner-ready delivery.
MJ
Current
Program Operations Lead
Movie Jabber
Jan 2019 - Present (7 years 5 months)
Led program operations and community success for the Cosplay department, scaling workshop participation from 30 to 150 attendees. Coordinated activations with 40+ stakeholders, supported 7 major competitions and programs reaching 10,000+ cumulative participants, and built repeatable documentation and troubleshooting workflows.
VP
Current
Publishing Designer
Vide~Muwa Publishers
Apr 2015 - Present (11 years 2 months)
Delivered 80+ client publishing assets across print and digital channels while managing concurrent deadlines and resolving design/production challenges. Standardized templates and systems to improve efficiency and reduce revision cycles, supported detailed QA reviews, and maintained delivery quality through structured revision feedback.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture & Technology
Bachelor of Science, Electrical & Electronics Engineering
Earned a BSc in Electrical & Electronics Engineering in December 2021.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
KenyaAuthorized to work in
Salary expectations
55k-85k USD
Job categories
Skills
RemoteEscalation ManagementStakeholder Relationship ManagementTechnical TroubleshootingCustomer Issue DocumentationConflict ResolutionProject CoordinationCross Functional CollaborationProcess OptimizationSOP DevelopmentZendeskHubSpotJiraNotionTrelloSlackCMS SystemsGoogle WorkspaceExcel SheetsQuality AssuranceProcess AnalysisPhase
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