Looking for a job

kurnia va

@kurnia

Remote administrative assistant (10+ yrs) helping SMEs keep orders, records, and communication organised so teams can focus on growth.

Indonesia

Message

What I'm looking for

I’m looking for remote administrative and customer support roles with SMEs or startups where I handle orders, records, and customer communication. I value clear processes and long-term collaboration.

I am a remote administrative assistant with over 8 years' experience supporting sales, operations, and online customers for SMEs and local businesses. I specialise in order processing, record keeping, customer support via chat and phone, and preparing concise reports to help teams track performance.

I maintain product, promotion, and stock information across internal files and online listings, and I prepare billing and delivery documentation as needed. I have experience coordinating returns and liaising with warehouse and store teams to resolve issues quickly and keep records current.

I support basic social media posting and promotion tasks, draft short captions, and coordinate posting schedules while using tools such as Google Workspace, Canva, and Meta Business Suite. I work reliably in remote settings across time zones and use clear communication to collaborate with founders and small teams.

I hold a Bachelor of Education in Economics (Cum Laude) and bring a practical, detail-oriented approach to improving processes, maintaining organised documentation, and delivering consistent support in freelance, part-time, or full-time remote roles.

Experience

Work history, roles, and key accomplishments

Administrative Assistant & Sales Support

PT Star Sparta Indonesia

Mar 2023 - Jul 2025 (2 years 4 months)

Processed daily sales orders, maintained accurate customer and sales records, and prepared documents and internal reports to support the sales team, improving order tracking and follow-up efficiency.

Order Processing Data Entry Google Sheets Invoicing Customer Support Report Preparation Record keeping Coordination

Administrative Assistant

PT Star Sparta Indonesia

Mar 2023 - Jul 2025 (2 years 4 months)

Processed daily sales orders and maintained accurate customer and sales records to support team performance tracking; prepared documents and internal reports to streamline billing and delivery, reducing follow-up delays.

Order Processing Google Sheets Data Entry Invoicing Customer Support Documentation Reporting

Administrative Assistant

Fazza Official

Nov 2021 - Jan 2025 (3 years 2 months)

Managed online customer messages and orders across chat and social platforms, updated product/stock/promotion records, and prepared short promotional materials to support online sales.

Customer Support Social Media Support Order Management Google Sheets Promotion Payment & Shipping Verification CRM

Administrative Assistant

MobilePhone Service

Mar 2022 - Mar 2023 (1 year)

Updated product, price, and service information in internal files, handled customer enquiries via WhatsApp and online chat, and coordinated with store teams to keep listings consistent.

Customer Support Google Sheets Chat Coordination Documentation

Administrative & Sales Assistant

UD. Mayang Sari

Jun 2015 - Aug 2018 (3 years 2 months)

Recorded and processed orders from sales teams, prepared sales invoices and delivery documents, and maintained monthly sales and stock reports to support management review.

Order Processing Invoicing Inventory Coordination Data Entry Sales Support

Administrative Assistant

UD. Mayang Sari

Jun 2015 - Aug 2018 (3 years 2 months)

Recorded and processed orders from sales teams, prepared sales invoices and delivery documents, and maintained sales and stock records to support monthly management reporting and dispatch coordination.

Order Processing Invoicing Inventory Coordination Microsoft Excel Record keeping Reporting Sales Support

Administrative Intern

Kantor Bupati Maros

Jan 2014 - Apr 2014 (3 months)

Processed and distributed official documents, entered document data accurately into office systems, and helped organize physical and digital archives for easier retrieval.

Document Management Data Entry Microsoft Office Record keeping Administrative Support

Education

Degrees, certifications, and relevant coursework

Universitas Negeri Makassar

Bachelor of Education, Economics

2016 - 2020

Grade: Cum Laude (GPA 3.81/4.00)

Activities and societies: Participated in campus organisations and digital entrepreneurship training supporting SMEs.

Completed a Bachelor of Education in Economics with a focus on economics, data handling, and professional communication; graduated Cum Laude (GPA 3.81/4.00).

SMKN 1 Pangkajene & Kepulauan

Vocational High School , Office Administration

2012 - 2015

Grade: Top 3 in major

Activities and societies: Developed foundational office and digital skills for modern workplace needs.

Completed vocational high school in Office Administration with top-3 placement in the major, focusing on office procedures, document management, and business communication.

SMKN 1 Pangkajene & Kepulauan

Vocational High School Diploma, Office Administration

2012 - 2015

Grade: Top 3 in major

Activities and societies: Built foundational office and document management skills and continued developing digital skills after graduation.

Vocational high school diploma in Office Administration with top-3 placement in the major; developed office procedures, document management, and business communication skills.