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Provided timely and effective support to clients through various channels, ensuring high customer satisfaction. Managed accounts and assisted with daily administrative tasks to streamline workflow for executives.

Developed engaging content across multiple platforms to promote affiliate products, driving significant traffic and conversions. Implemented SEO strategies to enhance content visibility, resulting in improved organic search rankings.

Designed attractive brochures and created engaging posts, resulting in a 10% increase in lead inquiries. Researched and compiled data to identify potential clients.

Managed sourcing, sales, branding, and customer service for premium coffee beans. Improved operational efficiency, resulting in better customer satisfaction and reduced delays.

Sold FedEx services through cold calling and maintained relationships with existing customers. Delivered compelling sales presentations and ensured customer satisfaction.

Created sales contracts and prepared export documents, ensuring compliance and accuracy. Provided daily reports on business fees and maintained organized documentation systems.

Sold raw products through cold calls and maintained strong communication with clients. Managed export documentation and performed basic administrative duties.

Managed data verification and operational coordination, ensuring timely service delivery and contributing to improved service efficiency.

Managed walk-in customers' shipping needs and ensured accurate data input into the system, enhancing customer satisfaction and loyalty.

Analyzed waste concentration and ensured that waste was treated to be harmless before its release into the ocean, supporting sustainable practices.

Grade: GPA 3.12

Completed a Bachelor of Chemical Engineering with a focus on the principles of chemical processes and engineering design. Developed skills in problem-solving, analytical thinking, and project management through various academic projects and coursework.