Kurhula Mashaba
@kurhulamashaba
I drive outbound sales, quality assurance, and customer support outcomes through clear communication and customer insight.
South AfricaWhat I'm looking for
I've supported customer engagement and sales operations at Altitude Business Process Management, Sidqcon Pty Ltd, LXE Hearing, and Proximity SA. I monitor customer interactions, provide performance feedback, resolve product inquiries, and qualify potential investors while working toward sales targets.
My work combines outbound sales, quality assurance, and customer support. I use CRM tools and customer feedback to build relationships, identify trends, improve service delivery, and help teams increase customer satisfaction, loyalty, and retention.
Experience
Work history, roles, and key accomplishments
Call Centre Agent (Quality Assurance)
Altitude Business Process Management
May 2023 - Oct 2024 (1 year 5 months)
Monitored and evaluated customer interactions to ensure adherence to company standards and compliance guidelines. Provided feedback to team members and collaborated with management to develop training materials and improve service quality.
Education
Degrees, certifications, and relevant coursework
The Glen High School
High School Diploma, General
2017 - 2021
Completed high school education with a Bachelor's Pass.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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