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Kumar Swami

@kumarswami

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Ticketing support executive at The Travel Agent Next Door, handling SABRE bookings, ticketing, exchanges, and refunds.

India

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At The Travel Agent Next Door, I handled B2B ticketing support using SABRE, including PNR creation, ticket issuance, exchanges, and refunds. I also supported airline group bookings and supplier sign-on access.

Earlier, I worked on ticketing and travel operations at Fareladder, WNS, Teletext India (Zen3 IT Solutions), and Celebi Aviation Holding. My experience includes working with SABRE and Amadeus, managing hotel contract loading, and assisting passengers with reservations and travel documentation.

Experience

Work history, roles, and key accomplishments

Sr. Ticketing Support Executive

The Travel Agent Next Door

May 2025 - Aug 2025 (3 months)

Provided B2B support using SABRE GDS, handling airline group bookings, PNR creation, ticket issuance, exchanges, and refunds. Managed sign-on creation and password resets for up to 60 suppliers.

Sabre GDS PNR Creation And Modification Ticket Issuance Exchange Refunds B2B Support Supplier Management

Sr. Travel Executive

Fareladder

Aug 2024 - Apr 2025 (8 months)

Worked on manual SABRE GDS, handling PNR creation, ticket issuance, exchanges, and refunds. Provided quotations, alternate flight options, and commission details to clients.

Sabre GDS PNR Creation And Modification Ticket Issuance Exchange Refunds Quotations Fare Rules IATA Tariff EMDs MCO

Senior Associate

WNS

Oct 2023 - Apr 2024 (6 months)

Worked on SABRE and AMADEUS GDS, handling airline agent queries, waiver codes, and fare rules. Managed ticket rejections, manual pricing, refunds, and exchanges.

Sabre Amadeus GDS Waiver Codes Fare Rules Manual Pricing Refunds Exchange EMDs MCO Invoicing

Air Ticketing Executive

Teletext India (Zen3 IT Solutions)

Feb 2023 - Jul 2023 (5 months)

Worked on GDS (Amadeus/SABRE) and hotel contract loading, tour packages, PNR creation, ticket issuance, and reissuance. Managed queue, group PNR splitting, and EMD issuance.

Amadeus Sabre GDS Hotel Contracting Tour Packages PNR Creation And Modification Ticket Issuance Reissuance Cancellations Queue Management EMDs LCC Booking

Passenger Service Executive

Celebi Aviation Holding

Jan 2022 - Dec 2022 (11 months)

Handled international flight operations and Vistara reservation desk, using Altea Amadeus for check-in, boarding, and deboarding. Verified passports and visas, and assisted passengers with reservations and mishandled baggage.