Open to opportunities

anamika shrestha

@anamikashrestha

Message

Friendly and detail-oriented front desk officer with strong communication skills.

Nepal

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am an enthusiastic and approachable professional currently pursuing my BBS degree while working as a Senior Front Desk Officer at IGC Business Holding in Kathmandu. My experience includes managing booking reservations, compiling daily reports, and ensuring smooth office operations. I pride myself on my ability to deliver high-quality work on time and maintain a positive attitude, which contributes to an excellent customer experience.

Throughout my career, I have developed strong skills in data entry, financial management, and customer service. I have successfully handled customer complaints, coordinated company events, and maintained accurate financial records. My proficiency in various software and online platforms allows me to efficiently process documents and support team goals. I am eager to leverage my organizational talents and problem-solving abilities to enhance any team I join.

Experience

Work history, roles, and key accomplishments

Account Assistance

Perkyz Pub Pvt. Ltd.

Presented financial statements and analysis for improved forecasting and checked imported bank statements daily to keep records up-to-date. Maintained petty cash, archived financial documents, and worked with credit control to chase outstanding sales invoices. Reviewed and updated accounting procedures, ensuring compliance with financial regulations and standards.

Financial Statements Bank Reconciliation Petty Cash Accounts Receivable Budgeting Invoicing Data Analysis

Online Typist

Insight Global

Maintained confidentiality of sensitive information, following data protection protocols for all assignments. Translated keywords and shorthand notations into full texts using word processing tools, offering flexible typing services including out-of-hours support. Typed and formatted documents with high accuracy, adhering to specified layouts and guidelines for official correspondence.

Typing Data Entry Text Formatting Confidentiality Data Protection High Accuracy Communication

Restaurant Waiter

Burger and Pizza Connection

Delivered friendly and fast service to process high-volume food and drink orders efficiently at peak times. Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service. Resolved customer complaints promptly, escalating larger operational concerns to management while upholding venue integrity.

Customer Service Order Taking Hospitality Communication Problem Solving Upselling Teamwork Menu Recommendations

Senior Front Desk Officer

IGC Business Holding

Jan 2022 - Present (3 years 6 months)

Managed booking reservations, confirmed appointments, and updated calendars to optimize office scheduling. Compiled daily reports on front office activities, contributing to effective management decisions. Effectively dealt with customer complaints, offering smart solutions to maintain customer satisfaction and loyalty.

Reserving Calendar Management Reporting Administrative Support Customer Service Problem Solving Event Coordination Microsoft Excel

Teacher

Glen Buds Secondary School

Monitored and recorded student attendance, punctuality, and behavior, addressing issues in accordance with school policies. Participated in school committees and working groups focused on improving school policies, environment, and community relations. Adapted teaching methods and instructional materials to meet students' varying needs, promoting inclusive education.

Classroom Management Policy Development Curriculum Development Communication Inclusive Education

Education

Degrees, certifications, and relevant coursework

Saraswati Multiple Campus

BBS, Business Studies

Currently pursuing a Bachelor of Business Studies degree. Focusing on advanced business concepts and management principles.

Shitala Secondary School

+2 in Management, Management

Grade: 2.72 GPA

Passed SEE with a 2.70 GPA and +2 with a 2.72 GPA in the management faculty. Gained foundational knowledge in various subjects relevant to management.