Open to opportunities

BBTE Pabustan Risen John

@risenjohn

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Reliable technical support analyst with extensive help desk experience.

Philippines

Message

What I'm looking for

I seek a collaborative environment that values technical expertise and offers growth opportunities.

I am a reliable professional with several years of help desk experience. Successfully assists end-users with complex technical issues, Proficient in using tools like ServiceNow and Bold 360 to enhance user support. Skilled in managing user accounts through Active Directory and providing technical assistance for various applications and systems.

Experience

Work history, roles, and key accomplishments

Technical Support Analyst

ATOS

Oct 2022 - Oct 2024 (2 years)

As a Technical Support Analyst at ATOS, I provided first-line support for clients including Willis Towers Watson and Baptist Health South Florida. My role involved troubleshooting technical issues, managing user accounts through Active Directory, and utilizing ServiceNow for incident tracking. I ensured high customer satisfaction by resolving issues via various communication channels and conductin

ServiceNow Active Directory Microsoft Office VPN Troubleshooting Technical Troubleshooting MSRA

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines

Bachelor in Business Technology and Livelihood Education, Information and Communications Technology

2018 - 2022

Grade: Cum Laude

Activities and societies: President Lister, LANI Scholar recipient

Graduated with a Bachelor in Business Technology and Livelihood Education, majoring in ICT. Achieved Cum Laude honors and recognized as a President Lister. Received a scholarship from LANI Scholar, Taguig.