KUFRE INYANG
@kufreinyang
I resolve Microsoft 365, endpoint, and identity issues for 200+ users.
NigeriaWhat I'm looking for
At Mikano International Limited, I provide Level 1–2 technical support for 200+ employees, resolving Microsoft 365, Windows device, account access, MFA, and endpoint issues.
I've also supported critical airport operations at Victor Attah International Airport and maintained IT systems for 150+ users at the Akwa Ibom State Agency for the Control of AIDS. I improve support workflows through clear documentation, user guidance, remote support, device management, and reliable technical communication while pursuing a Master’s degree in Cybersecurity.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Mikano International Limited
Apr 2025 - Present (1 year 4 months)
Provides Level 1-2 technical support for 200+ employees, resolving Microsoft 365, Windows, and application issues. Handles user provisioning, endpoint troubleshooting, and remote support using TeamViewer and AnyDesk.
IT Support Specialist
Victor Attah International Airport
Sep 2022 - Jan 2025 (2 years 4 months)
Delivered frontline IT support in a high-availability airport environment, troubleshooting hardware, software, and connectivity issues. Supported Microsoft 365 services and assisted with system rollouts and endpoint setup.
IT Specialist
Akwa Ibom State Agency for the Control of AIDS
Jan 2020 - Aug 2022 (2 years 7 months)
Maintained IT systems and infrastructure supporting 150+ users, managed device inventory, and provided user onboarding support. Created documentation and user guidance materials to resolve recurring issues.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Master of Science, Cybersecurity
2023 -
Pursuing a Master's degree in Cybersecurity to strengthen security, identity, and compliance knowledge.
University of Uyo
Post Graduate Diploma, Computer Science
2014 - 2017
Completed a Post Graduate Diploma in Computer Science.
University of Uyo
Master of Science, Computer Science
2012 - 2013
Completed a Master's degree in Computer Science.
University of Calabar
Bachelor of Science, Computer Science
2004 - 2009
Completed a Bachelor's degree in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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