Looking for a job

K. Thomas

@kthomas

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Experienced member experience manager skilled in stakeholder relations and process improvement.

United States

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What I'm looking for

Seeking a role that emphasizes advocacy and community impact, with opportunities for growth in human services and nonprofit work. Looking for a supportive environment where I can make a meaningful difference, drive positive change, and collaborate with a team dedicated to uplifting under-served communities

Passionate about advocacy and human services, focused on impact-driven work in nonprofits and community support.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager

Current

Coordinated Transportation Solutions

Feb 2020 - Present (5 years 3 months)

As Manager of Member Experience at CTS, I lead efforts to improve member satisfaction by collaborating with health plan stakeholders, analyzing feedback, and implementing quality assurance and training initiatives. My role involves overseeing a team and driving process improvements to ensure high service standards, delivering a seamless experience that aligns with CTS’s goals.

Communication Skills Project Management Communication Problem Solving

Member Services Supervisor

Commonwealth Care Alliance

Oct 2013 - Feb 2020 (6 years 4 months)

As Member Services Supervisor at CCA, I led a team to provide quality support, managed escalated issues, and ensured effective service. I coordinated with departments to resolve concerns, coached staff, and drove process improvements, focusing on team management and service excellence.

Customer Service Supervisory Role Healthcare Health Insurance