Open to opportunities

K Swervin

@kswervin

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Network and SaaS Operations Engineer focused on reliability, incident response, and observability.

United States

Message

What I'm looking for

I seek a reliability-focused role where I can lead incident response, improve observability, reduce MTTR, and collaborate cross-functionally in a proactive, customer-focused team.

I am a Network and SaaS Operations Engineer with 7+ years supporting high-availability, cloud-based platforms in 24/7 production environments, driving uptime and operational excellence through rapid incident leadership and root-cause analysis.

I specialize in observability, alert optimization, and cross-functional collaboration, having reduced MTTR and incident resolution time through monitoring improvements, RCA documentation, and proactive system tuning.

Experience

Work history, roles, and key accomplishments

NOC Engineer (SaaS Operations)

Sesami

Dec 2024 - Oct 2025 (10 months)

Monitored and supported a SaaS platform in real time, restoring availability during high-severity incidents and reducing average incident resolution time by 30% through workflow optimization and proactive monitoring.

Incident Response Kubernetes Load Balancers Alert Tuning Cross Functional Collaboration

NOC Engineer

RealPage, Inc.

Sep 2019 - Jul 2024 (4 years 10 months)

Monitored 50+ cloud-based property management platforms, maintained 99% uptime, and led major incident bridges to resolve outages caused by database deadlocks, CPU saturation, and network failures.

Incident Management WAN Failover Active Directory Monitoring

Software Support Engineer

RealPage, Inc.

Jan 2017 - Sep 2019 (2 years 8 months)

Owned customer issues end-to-end, resolved complex software and SQL defects, and authored technical documentation that improved first-contact resolution.

Salesforce Windows Server Case Management Root Cause Analysis

Account Manager

C2 Global Professional Services

Sep 2003 - Dec 2016 (13 years 3 months)

Served as primary client contact, managed full hiring lifecycles, negotiated agreements, and delivered reporting on account performance and staffing outcomes.

Account Management Client Relations Recruitment Negotiation Reporting Sales Operations

Education

Degrees, certifications, and relevant coursework

Prairie View A&M University

Bachelor of Science, Psychology

Completed a Bachelor of Science in Psychology providing a strong foundation in analytical thinking, human behavior, and structured problem-solving in high-pressure environments.

Tarrant County College

Associate of Applied Science, Network Support

Completed an A.A.S. in Network Support with coursework focused on networking fundamentals, system administration, and infrastructure troubleshooting.

Prairie View A&M University

Master of Science, Counseling

Completed a Master of Science in Counseling developing advanced communication, conflict resolution, and client-focused problem-solving skills applicable to incident management and escalation.