Charles Henkel
@charleshenkel
DevOps Engineer and Site Reliability Engineer with 10+ years building reliable AWS infrastructure, automation, and CI/CD.
United StatesWhat I'm looking for
I’m a DevOps Engineer and Site Reliability Engineer with 10+ years of IT infrastructure, cloud operations, automation, and site reliability experience. I design, deploy, and support highly available cloud environments, production systems, and CI/CD pipelines with an emphasis on operational excellence.
For the last several years, I’ve led AWS infrastructure, deployment, automation, and reliability initiatives for large-scale SaaS platforms. Using Terraform for Infrastructure as Code, I’ve automated cloud resource provisioning and environment consistency, built CI/CD pipelines to reduce deployment risks, and implemented monitoring and alerting solutions to improve observability and incident response.
I also bring a strong SRE/NOC foundation from earlier roles managing monitoring infrastructure and troubleshooting distributed systems. From Zabbix and SolarWinds dashboards to ElasticSearch/Kibana investigations and on-call root cause analysis, I continuously work to improve reliability, scalability, and cost efficiency—while strengthening security best practices through IAM controls and infrastructure hardening.
Experience
Work history, roles, and key accomplishments
DevOps Engineer
ActiveCampaign
Jun 2019 - Present (7 years)
Led cloud infrastructure, automation, deployment, and reliability initiatives for large-scale SaaS platforms. Designed highly available AWS environments with Terraform, built CI/CD pipelines, and improved observability and incident response through monitoring and automation.
Site Reliability Engineer
Uptake
Jan 2016 - Jan 2018 (2 years)
Maintained scalable cloud infrastructure and improved deployment automation, monitoring, and platform reliability. Managed AWS resources with Terraform, supported Linux administration, and used Zabbix plus ElasticSearch/Kibana for operational visibility and incident investigation.
NOC Analyst
Textura Corporation
May 2015 - May 2016 (1 year)
Supported enterprise monitoring systems, production operations, application deployments, and infrastructure management. Administered SolarWinds monitoring, LDAP access, Windows Server/IIS/SQL Server environments, and supported backup, disaster recovery, and release automation using Jenkins.
Helpdesk Technician
Abbott
Sep 2014 - May 2015 (8 months)
Provided technical support for enterprise users across desktop, application, and network troubleshooting. Supported Active Directory user administration and access requests while documenting solutions to improve support efficiency and customer satisfaction.
IT Support Specialist
Quantum Group
Apr 2012 - Sep 2014 (2 years 5 months)
Delivered infrastructure, desktop, server, and network support for enterprise users and systems. Managed and monitored 60+ virtual servers, administered Windows Server and Active Directory, maintained Group Policies, supported Citrix environments, and contributed to patching, upgrades, and disaster recovery readiness.
Education
Degrees, certifications, and relevant coursework
ITT Technical Institute
Associate of Science (A.S.), Computer Networking Systems
Earned an Associate of Science (A.S.) in Computer Networking Systems, graduating in 2012.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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