kshitij verma

Provided high-volume client service to business owners and professionals while interpreting registration requirements. Reviewed business registration applications for accuracy and compliance, and collaborated with internal teams to resolve client issues.

Founded and led a registered nonprofit organization, overseeing administration, programming, stakeholder relations, and volunteer coordination. Grew the organization to 5,000+ followers and 500+ attendees within its first year.

Delivered high-touch guest service in a full-service hotel while identifying opportunities to increase revenue. Developed an upselling initiative that generated approximately $20K per month in incremental hotel revenue.

Ranked as a top-performing upselling agent, generating $100K+ in incremental room-upgrade and upsell revenue. Used consultative selling techniques to understand guest priorities and recommend premium accommodations.

Completed a Diploma in Hospitality Management at Douglas College from January 2019 to January 2021.