Looking for a job

Aloyshia Fernandes

@aloyshiafernandes

Message

I build trusted client relationships through precise coordination, billing, and service resolution.

India

Message

What I'm looking for

I'm looking for a customer success or client-facing role where I can own client relationships, coordinate stakeholders, improve billing and reporting processes, and deliver reliable service across teams.

I've managed high-touch relationships across executive, corporate, and hospitality environments, owning client touchpoints from requests and onboarding through billing, issue resolution, and service delivery.

At Viji Industries, I serve as the primary point of contact for the Director's schedule, travel, confidential financial records, and daily production reporting. I catch discrepancies early and keep complex coordination across multiple cities on track.

At Entrepreneurial Facilitation Centre and The Executive Centre, I coordinated executive travel, board meetings, client billing, invoicing, vendor accounts, reservations, and city stays. I partnered with leadership, vendors, operations, housekeeping, and HR to maintain accurate documentation and timely service.

My guest-service experience at Hyatt Regency Pune strengthened my ability to resolve issues in real time, manage reservations and billing, and handle detail-heavy international guest documentation. I bring a calm, solutions-first approach and use tools including Zoho Billing, Microsoft Office, collaboration platforms, and Claude to support reporting and workflows.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant to the Director

Current

Viji Industries

Apr 2026 - Present (5 months)

Serve as primary point of contact for the Director's schedule, coordinating meetings and travel across multiple cities in India. Own daily production reporting and manage confidential financial records with zero supervision.

Calendar Management Travel Coordination Reporting Confidential Data Handling Microsoft Office

Front Desk Executive

Entrepreneurial Facilitation Centre

Jul 2025 - Dec 2025 (5 months)

Acted as coordination point for 8 executives, managing 30–40 trips end-to-end and coordinating quarterly board meetings. Processed monthly client billing and managed invoicing across 9 vendor accounts.

Coordination Vendor Management Billing Invoicing Documentation Microsoft Office

Engagement Associate

The Executive Centre

Oct 2023 - Jul 2025 (1 year 9 months)

Served as primary point of contact for management reservations and city stays, owning the client relationship from request through delivery. Managed monthly client billing, vendor coordination, and invoice processing.

Customer Relationship Management Billing Vendor coordination Invoice Processing Cross functional Coordination

Guest Service Officer

Hyatt Regency Pune

Mar 2022 - Oct 2023 (1 year 7 months)

Owned front-desk operations, reservations, billing, and guest inquiries, resolving issues in real time. Managed check-in/check-out and international guest documentation (C-Form compliance).

Front Desk Operations Reservations Billing Guest Relations Complaint Resolution Documentation