Krystle Zivkovic
@krystlezivkovic
Dedicated hospitality professional
What I'm looking for
As a seasoned hospitality expert with over 10 years of experience in bar management and operations, I have consistently demonstrated my ability to enhance guest experiences, optimize team performance, and drive revenue through innovative service strategies. With strong leadership abilities and exceptional communication skills, I excel at fostering relationships with guests and staff alike.
Throughout my career, I have honed my skills in team leadership, event planning, and inventory control, ensuring seamless service and maximum efficiency. My expertise in mixology and beverage knowledge has allowed me to craft unique drink experiences that delight customers. I am confident in my ability to make a lasting impact in any hospitality setting.
I thrive in fast-paced environments, where no two days are ever the same. My passion for delivering exceptional service and creating memorable experiences drives me to continually improve and adapt to new challenges. I am excited to bring my skills and expertise to a new role and contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Assistant General Manager
Better Hospitality Group
Oct 2022 - Present (2 years 9 months)
Oversee daily operations, ensuring exceptional service and guest satisfaction. Develop and implement training programs to enhance team performance and efficiency.
Assistant General Manager
Better Hospitality Group
Sep 2022 - Jan 2023 (4 months)
Directed staff scheduling and payroll, improving labor efficiency and productivity. Planned and executed promotional events, increasing customer engagement and revenue.
Floor Manager
Better Hospitality Group
Feb 2022 - Sep 2022 (7 months)
Supervised floor staff to maintain service standards during peak hours. Handled guest inquiries and resolved complaints to ensure satisfaction.
Bartender
Better Hospitality Group
Oct 2021 - Feb 2022 (4 months)
Maintained high service standards during peak hours.
Bartender
The Board Room VA
Sep 2021 - Oct 2021 (1 month)
Managed nightly operations, including cash handling, team scheduling, and closing procedures while maintaining high service standards.
Bartender
San Lorenzo Ristorante + Bar
May 2018 - Sep 2021 (3 years 4 months)
Executed efficient bar operations, managed inventory, coordinated events, and enhanced social media presence to drive engagement.
Bartender
Teddy & The Bully Bar
Aug 2017 - May 2018 (9 months)
Provided exceptional service in a high-volume environment while maintaining cleanliness and organizing events.
General Manager
The Glover Park Cocktail Garden
Mar 2017 - Aug 2017 (5 months)
Directed inventory management, event planning, and staff scheduling, enhancing operational efficiency and guest satisfaction.
Bartender
The Prospect
Mar 2016 - Mar 2017 (1 year)
Delivered quality service while managing multiple screens for sports events, ensuring guest engagement and satisfaction.
Bartender
McCormick & Schmick’s Seafood & Steaks
Aug 2015 - Mar 2016 (7 months)
Crafted and served a diverse cocktail menu, ensuring a positive experience for guests during peak hours.
Bartender
Paolo’s Ristorante
Sep 2014 - Aug 2015 (11 months)
Created customized drink experiences and maintained knowledge of wine pairings to enhance dining experiences.
Assistant Manager
Chadwick’s
Jan 2014 - Sep 2014 (8 months)
Assisted with daily operations, including inventory management and staff scheduling.
Bartender
Chadwick’s
Jan 2013 - Jan 2014 (1 year)
Provided exceptional service and managed multiple tasks during peak hours.
Server
Chadwick’s
Jul 2012 - Jan 2013 (6 months)
Achieved sales goals through excellent service and product knowledge.
Server
Papa Razzi Trattoria
Oct 2010 - Jul 2012 (1 year 9 months)
Achieved sales goals through excellent service and product knowledge.
Education
Degrees, certifications, and relevant coursework
Krystle hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
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