David Mehmood

Handled a sole caseload of technical claims, working towards SLAs and overachieving targets by returning vehicles to the road quickly to protect service levels. Led client update meetings and provided VOR (vehicles off road) progress updates to ensure stakeholders stayed informed.

Progressed from FNOL/existing claims handling to technical motor claims, including fire and theft, from first registration through settlement. Built the fire and theft claim process from scratch with a colleague, strengthened supplier validation relationships, and supported training to expand the team’s technical capability.

Worked in the fraud/scam department, using proactive customer listening and scam conversations to help prevent customers becoming victims. Focused on protecting customers by identifying and responding to potential fraud risks.

Handled motor claims from logging through to payment and settlement, managing inbound/outbound calls, tasks/emails, and delivering consistent customer service. Selected to specifically manage Binder 4 claims as the file handler from start to finish, receiving highly positive feedback from the CEO and working partners.

Fielded inbound customer calls and processed email enquiries, focusing on resolving complaints and addressing customer queries. Supported a smooth resolution experience through timely case actions and follow-ups.

Supported patients from diverse backgrounds by handling day-to-day enquiries and processing prescription orders. Assisted with interpreting and/or chaperoning appointments for clinicians, supporting appointment coordination and patient-facing service delivery.

Started as an apprentice motor claims specialist, handling communications with policyholders, brokers, solicitors, garages, and third parties. Later supported pet claims as a full-time claims assistant and was promoted to pet claims assessor, earning outstanding customer feedback recognition and achieving an authorisation limit of £750.

Grade: Distinction*-Distinction

Activities and societies: Participated in Lloyd’s core 21 activities including Bradley Woods teamwork tasks (orienteering and problem solving) and was awarded 'most improved student'.

Studied Level 3 Business at Calderdale College. Overachieved to earn a Level 3 Distinction*-Distinction grade.

Grade: Level 2 Merit Pass

Studied Level 2 Business at Calderdale College after switching from ICT. Achieved a Level 2 Merit Pass.

Grade: Level 1 pass

Activities and societies: Course representative role included listening to students, representing them in board meetings, and monitoring other learners when tutors were busy.

Studied ICT at Level 1 and achieved a Level 1 pass. Served as course representative, representing learners in board meetings.

Activities and societies: Awarded a certificate for outstanding performance in textiles; also received recognition for outstanding attendance and punctuality.

Completed secondary education at Thornton Grammar School. Received awards for outstanding performance in textiles and for attendance and punctuality.

Grade: Distinction in all criteria

Activities and societies: Additional recorded grades: Engineering Level 2 (Merit), Business Level 2 (Merit Pass), and Business Level 3 (Distinction).

Completed a Customer Service Apprenticeship with Distinction in all criteria. Also achieved grades including English Language (C), English Literature (C), Maths (D), and ICT (Level 1 pass).