Open to opportunities

Krystal Irish

@krystalirish

I’m a Medical Assistant with leadership experience delivering exceptional patient care and efficient front-office operations.

United States

Message

What I'm looking for

I’m looking for a healthcare team where my medical assistant workflow, prior authorization, scheduling accuracy, and leadership skills can strengthen patient care and operations. I want a culture that values communication, organization, and continuous improvement.

I’m a devoted healthcare professional who blends front-office, back-office, and leadership strengths to support smooth, patient-centered care. I’m known for extraordinary customer service and a strong understanding of the medical industry.

In my most recent role as a Triage MA, I manage high-impact day-to-day workflows: answering phones, sending prescriptions, placing imaging orders, scheduling appointments, and reviewing lab results with providers. I also handle medication and procedure prior authorization and coordinate with other providers to help manage patient health.

Over the years, I’ve led teams and improved outcomes. As a Front Office Team Lead, I owned employee schedules, payroll, and hiring, reduced open provider orders by 75%, and maintained them at about 20%, while keeping registration, appointment scheduling, and patient registration running reliably.

I also bring training and operational management experience, including creating lesson plans and teaching medical assisting classes as a Medical Assistant Instructor/Externship Coordinator, as well as overseeing three satellite offices as a Medical Office Manager/Medical Assistant/Medical Director’s Assistant at Planned Parenthood of Indiana.

Experience

Work history, roles, and key accomplishments

Current

Triage Medical Assistant

Current

Indiana Kidney Specialists

Nov 2024 - Present (1 year 6 months)

Triage patients for four providers by managing phone intake, appointments, prescription and imaging order requests, and review of lab results. Coordinate patient test results and handle medication and procedure prior authorizations while communicating with other facilities to support care continuity.

Triage Appointment Scheduling Prior Authorizations Referral Coordination Patient Provider Communication Medical Records

Front Desk Medical Assistant

Indiana Vein Specialists

May 2023 - Oct 2024 (1 year 5 months)

Managed front desk operations including check-in/check-out, appointment scheduling, phone support, and confirmation of visits and procedures. Collected co-pays and balances, performed insurance verification, and handled daily opening/closing responsibilities.

Front Desk Operations Check Out Appointment Scheduling Insurance Verification Collections Cash Handling Patient Confirmation

Retirement Accounts Processor

Capital Group

Sep 2022 - Dec 2022 (3 months)

Processed daily retirement account activities from a front office setting, supporting routine account operations and administrative workflow. Ensured timely handling of daily tasks aligned to office processes.

Retirement Accounts Processing Administrative Processing Customer Service Time Management

Front Office Medical Assistant

Visionary Eye Specialists

Apr 2022 - Aug 2022 (4 months)

Handled front office intake tasks including answering phones, check-in/check-out, and scheduling patient appointments. Managed incoming and outgoing referrals and reconciled daily cash drawer and bank deposits.

Phone Support Appointment Scheduling Referral Coordination Patient Intake Medical Administration

Front Office Team Lead

Urology of Indiana

Aug 2020 - Mar 2022 (1 year 7 months)

Led front office operations including employee schedules, payroll, hiring, and firing, and organized team meetings. Reduced open provider orders by 75% and maintained open orders at 20% while supporting patient scheduling and reconciliation of daily cash drawer and bank deposits.

Team Leadership Scheduling Payroll Support Order Management Cash Handling

Medical Assistant Instructor

Brightwood/Kaplan College

Oct 2008 - Dec 2018 (10 years 2 months)

Created daily lesson plans and delivered hands-on medical assisting instruction for front office topics including accounting and electronic health file workflows. Assessed student progress, provided tutoring and guidance counseling, and coordinated externship sites while maintaining affiliate contracts and advising documentation.

Medical Assistant Lesson planning Assessments

Medical Office Manager

Planned Parenthood of Indiana

Nov 1999 - Oct 2008 (8 years 11 months)

Oversaw three satellite offices and supported patient care by assisting physicians with surgical biopsies and scheduling appointments. Managed staffing by training new employees, approving time cards, maintaining personnel files, and completing cash drawer reconciliations and quarterly financial audits.

Medical Office Management Patient Care Staff Training Payroll Time Card Approval Financial Audit

Externship Placement Coordinator

Lincoln Tech

Jan 2023 - Present (3 years 4 months)

Supported externship program operations by teaching medical assisting classes on a monthly cadence and completing weekly time sheets. Procured new externship sites and managed externship placement activities.

Medical Assistant Externship Placements Weekly Timekeeping Administrative Support Program Operations