Kristy Brutus

I am a Bachelor of Science in Information Technology graduate with five years of professional experience supporting customer-facing operations and digital record management. I combine technical training with hands-on experience in CRM systems, documentation, and issue resolution to deliver reliable operational support.

In my current role I manage client consultations, appointment scheduling, and maintain service records using digital systems while resolving inquiries via phone and email to improve satisfaction and retention. Previously, I supported tax processing workflows by collecting and organizing sensitive client information, liaising with clients and authorities, and ensuring regulatory compliance.

I am focused on leveraging my CRM proficiency, documentation discipline, and communication skills in a dynamic IT Specialist position where I can contribute to efficient service delivery and continuous improvement.