Kristopher Tinio
@kristophertinio
BPO leader specializing in training, operations, and people development to drive performance and quality.
PhilippinesWhat I'm looking for
I am a results-driven BPO leader with a career built from frontline customer service to leadership roles, focused on training management, operations, nesting, and recruitment. I have led teams, streamlined processes, and consistently improved KPIs and team performance.
Most recently I led a Training Department of 45 CPR/First Aid Trainers serving Australia while managing logistics, payroll, and KPI-driven coaching. I have also held roles in technical sales, team management, nesting coaching, and relationship management across major BPO accounts.
I thrive in fast-paced environments where accuracy, efficiency, and quality matter, and I prioritize people development, stakeholder coordination, and measurable operational improvements.
Experience
Work history, roles, and key accomplishments
Training Manager
DGBPO Corp.
Dec 2024 - Dec 2025 (1 year)
Led a Training Department of 45 CPR/First Aid trainers and offshore coordinators, managing logistics, payroll validation, and KPI-driven coaching to sustain training quality and readiness.
Handled high-volume inbound sales calls, consistently met sales targets, and delivered tailored product recommendations that maintained strong customer satisfaction scores.
Team Manager
PSG Global Solutions
Dec 2021 - Dec 2023 (2 years)
Led recruitment team through sourcing, screening, and selection, conducted performance reviews and coaching, and streamlined workflows to improve turnaround time and hiring efficiency.
Managed a team of Relationship Managers supporting a US financial account, ensured KPI achievement through reviews and coaching, and resolved escalations while coordinating service improvements.
Led nesting groups and coached new hires to operational proficiency, delivered real-time feedback, and adapted training to virtual platforms to maintain retention and performance.
Served as primary client contact, handled escalations with professionalism and empathy, and consistently met service and performance metrics for assigned accounts.
Education
Degrees, certifications, and relevant coursework
Emilio Aguinaldo College
Bachelor of Science, Mass Communication
Undergraduate coursework toward a Bachelor of Science in Mass Communication.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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