Open to opportunities

Kristopher Tinio

@kristophertinio

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BPO leader specializing in training, operations, and people development to drive performance and quality.

Philippines

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What I'm looking for

I seek a leadership role emphasizing training and operations where I can develop teams, optimize processes, and drive measurable performance improvements.

I am a results-driven BPO leader with a career built from frontline customer service to leadership roles, focused on training management, operations, nesting, and recruitment. I have led teams, streamlined processes, and consistently improved KPIs and team performance.

Most recently I led a Training Department of 45 CPR/First Aid Trainers serving Australia while managing logistics, payroll, and KPI-driven coaching. I have also held roles in technical sales, team management, nesting coaching, and relationship management across major BPO accounts.

I thrive in fast-paced environments where accuracy, efficiency, and quality matter, and I prioritize people development, stakeholder coordination, and measurable operational improvements.

Experience

Work history, roles, and key accomplishments

Training Manager

DGBPO Corp.

Dec 2024 - Dec 2025 (1 year)

Led a Training Department of 45 CPR/First Aid trainers and offshore coordinators, managing logistics, payroll validation, and KPI-driven coaching to sustain training quality and readiness.

Training Manager Scheduling KPIs Coaching Logistics

Technical Sales Agent

TaskUs

May 2024 - Oct 2024 (5 months)

Handled high-volume inbound sales calls, consistently met sales targets, and delivered tailored product recommendations that maintained strong customer satisfaction scores.

Inbound Sales Product Knowledge Sales Targets CRM Upselling Customer Satisfaction

Team Manager

PSG Global Solutions

Dec 2021 - Dec 2023 (2 years)

Led recruitment team through sourcing, screening, and selection, conducted performance reviews and coaching, and streamlined workflows to improve turnaround time and hiring efficiency.

Recruitment Sourcing Screening Performance Management Coaching Workflow Optimization

Team Manager

Alorica

Mar 2021 - Dec 2021 (9 months)

Managed a team of Relationship Managers supporting a US financial account, ensured KPI achievement through reviews and coaching, and resolved escalations while coordinating service improvements.

Team Management Relationship Management KPI Tracking Escalations Coaching Client Servicing Quality Assurance

Nesting Coach

Alorica

May 2019 - Mar 2021 (1 year 10 months)

Led nesting groups and coached new hires to operational proficiency, delivered real-time feedback, and adapted training to virtual platforms to maintain retention and performance.

Onboarding Coaching Real Time Feedback Retention Performance Improvement Training Delivery

Relationship Manager

Alorica

Oct 2017 - May 2019 (1 year 7 months)

Served as primary client contact, handled escalations with professionalism and empathy, and consistently met service and performance metrics for assigned accounts.