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Jasmin Fae Panggo

@jasminfaepanggo

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Optimistic and result-oriented professional trainer with proven coaching skills.

Philippines

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What I'm looking for

I seek a role that fosters growth, values collaboration, and emphasizes impactful training.

I am a dedicated product and sales trainer with a strong background in learning and development. My experience spans various roles, including product training for new hires and upskilling sales agents at ConnectWise and IntouchCX. I excel in creating training materials and process flows that enhance the learning experience and contribute to the overall growth of the sales team.

Throughout my career, I have demonstrated my ability to adapt to fast-paced environments, particularly while handling the largest account at IntouchCX, Airbnb. My role required flexibility and a commitment to delivering high-quality training under pressure. I take pride in my contributions to the learning and development of programs, ensuring that each representative is equipped with the necessary skills to succeed.

Before transitioning into training, I gained valuable experience as a customer service representative and HR recruitment specialist. This diverse background allows me to understand the needs of both trainees and the organization, making me an effective trainer who can bridge the gap between theory and practice.

Experience

Work history, roles, and key accomplishments

Product and Sales Trainer

ConnectWise | MSP Solutions

Dec 2023 - Jan 2025 (1 year 1 month)

Delivered product training to new hires and upskill training to sales agents and leads. Created training materials, process flows, and roadmaps.

Product Training Sales Training Process Improvement Communication Skills Coaching Sales Enablement Learning and Development Curriculum Development

Product Trainer

IntouchCX | Airbnb

Jul 2022 - Sep 2023 (1 year 2 months)

Handled the largest account, Airbnb, requiring flexibility for back-to-back classes and heavy workloads. Contributed significantly to the learning and development of the program.

Product Training Client Management Learning and Development Training Delivery Program Management Flexibility Communication Presentation Skills Coaching

HR - Recruitment Specialist

Foundever

Oct 2021 - May 2022 (7 months)

Responsible for filling classes within given timeframes, balancing hiring candidates, attending meetings, and sending hourly reports. Organized candidate data and account files to meet client demands.

Recruitment Account Management Candidate Sourcing Reporting Meeting Management Time Management Hiring Administrative Support

Learning and Development Trainer

Collective Solution | Agero

Aug 2020 - Sep 2021 (1 year 1 month)

Served as the foundation of learning for representatives, analyzing effective strategies and solutions. Contributed to the growth and success of the department and company.

Learning and Development Training Strategy Analysis Coaching Mentoring Department Growth Communication Problem Solving

Customer Service Representative

Collective Solution | Agero

May 2019 - Aug 2021 (2 years 3 months)

Provided first-line assistance to customers needing roadside assistance via inbound/outbound calls and chat. Assisted team members as an SME with product and process concerns, and supported operations with administrative tasks.

Customer Service Inbound Outbound Calling Chat Support Subject Matter Expertise Administrative Support Problem Solving Communication Roadside Assistance

Education

Degrees, certifications, and relevant coursework

Sta. Elena High School

Senior High School Diploma, Humanities and Social Sciences (HUMSS)

Completed senior high school with a focus on the Humanities and Social Sciences (HUMSS) strand. Gained foundational knowledge in various subjects, preparing for higher education.

Parang High School

Junior High School Diploma, General Studies

Completed junior high school, building a strong academic foundation across core subjects. Developed essential learning skills and prepared for advanced studies.