Glyza Galeon

Managed payment collections, audited and approved payment settlements, and processed lump sum payments through various platforms. Successfully resolved payment issues with creditors, ensuring smooth financial transactions.

Oversaw trainers, recruitment, training administration, and compliance across Australia, ensuring adherence to updated requirements and smooth departmental operations. Managed trainer professional development, performance reviews, and generated comprehensive reports for senior management.

Confirmed client hires and gathered feedback, handling inbound calls for job reposting and general inquiries. Supported businesses with memberships and inquiries, audited job postings for quality, and managed email correspondence including complaints and follow-up requests.

Provided technical support to AT&T subscribers in the United States, effectively diagnosing and resolving internet-related issues. Ensured customer satisfaction through efficient problem-solving and clear communication.

Processed Satellite Dish TV services and conducted cold calls to new clients for service offerings. Booked clients for Time Share Presentations and managed credit card applications for pre-approved HSBC and Discovery Card clients.

Conducted telephone sales to consumers in the United States, primarily offering credit card applications. Successfully engaged potential clients and facilitated application processes.

Completed a Bachelor of Science degree with a major in Information Management. The curriculum focused on the integration of business principles with information technology, preparing for roles in data management and business operations.