Kristoffer Flanco
@kristofferflanco
IT support professional with expertise in computer engineering.
What I'm looking for
I am a dedicated IT support professional with a Bachelor’s degree in Computer Engineering from Cebu Institute of Technology – University. With a strong foundation in technical skills, I have honed my abilities in network and hardware troubleshooting, programming, and customer support. My experience includes working as an IT Support at Hilongos Town Pharmacy, where I maintained the pharmacy's systems and assisted in various technical tasks.
In my most recent role as a Technical Support Representative at Concentrix, I provided exceptional customer service by resolving technical issues related to hardware and software products. My volunteer experience at CIT-U Makerspace allowed me to work with advanced technologies such as laser cutting and 3D printing, further enhancing my technical expertise. I am highly organized, efficient, and capable of working independently or as part of a team, always striving to deliver the best results.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Concentrix
Jan 2023 - Jan 2024 (1 year)
Provided technical support to customers for hardware and software issues related to Xfinity products. Enhanced problem-solving and communication skills.
IT Support
Hilongos Town Pharmacy
Jan 2021 - Jan 2023 (2 years)
Responsible for maintaining the pharmacy's IT systems and providing assistance as a pharmacist assistant. Developed skills in troubleshooting and system maintenance.
Volunteer
CIT-U Makerspace
Jan 2020 - Jan 2021 (1 year)
Assisted in operating laser cutters, 3D printers, and milling machines, gaining hands-on experience in advanced manufacturing technologies.
Education
Degrees, certifications, and relevant coursework
Cebu Institute of Technology – University
Bachelor of Science in Computer Engineering, Computer Engineering
2015 - 2020
Activities and societies: Volunteer at CIT-U Makerspace, working with laser cut, 3D printer, and milling machines.
Studied Computer Engineering, focusing on various aspects of computer systems, programming, and hardware troubleshooting.
Availability
Location
Authorized to work in
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