Kristofer Southall

As the Product Support Lead for the RetinaVue Camera, I ensure flawless operation and customer contentment of this advanced medical device. My role involves leveraging extensive technical expertise and a profound understanding of customer requirements to deliver potent solutions.

I collaborated with prospective users to identify needs and translate them into clear product requirements, resulting in a more user-centered product. I also led the definition of the company’s product vision and created a product roadmap aligned with strategic goals.

I partnered closely with project stakeholders and managers to develop and implement project goals, ensuring timely and budget-compliant completion. I effectively assigned duties to staff based on strengths, increasing productivity and efficient resource use.

I maintained database systems in compliance with company requirements, ensuring high standards for performance, availability, and security. I also implemented advanced monitoring techniques to proactively identify and resolve bottlenecks, minimizing downtime.

As a Client Services Supervisor, I managed and led a team to deliver exceptional customer service. I developed and implemented strategies to improve customer satisfaction and retention.

As a Client Services Representative, I provided direct support to clients, resolving inquiries and ensuring a positive customer experience. I maintained strong client relationships and contributed to overall service quality.