Open to opportunities

Aaliyah Zha’ne

@aaliyahzhane

Message

Organized insurance agent with strong customer service skills.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills and insurance knowledge while contributing to a supportive team environment.

I am a dedicated and organized professional with extensive experience in customer service and insurance. Currently, I work as a Licensed Property and Casualty Insurance Agent, where I provide quotes and explain coverage options to clients, ensuring they receive the best protection against loss or damage. My ability to build long-term relationships through proactive communication has allowed me to meet and exceed sales targets consistently.

Previously, I served as a Program Director at Anthology Senior Living, where I managed creative processes and oversaw a team of customer service personnel. My experience in medical assisting and billing has equipped me with strong data entry and coding skills, further enhancing my ability to manage multiple priorities effectively. I am passionate about helping others and thrive in environments where I can contribute positively to team goals.

Experience

Work history, roles, and key accomplishments

Current

Licensed Property and Casualty Insurance Agent

Current

Progressive

Feb 2024 - Present (1 year 5 months)

Provided quotes, explained coverage options, and sold property and casualty insurance policies. Built and maintained long-term client relationships through proactive communication and excellent service.

Customer Service Client Relationship Management Insurance Sales CRM Systems

Program Director

Anthology Senior Living

Sep 2022 - Dec 2023 (1 year 3 months)

Created creative briefs and timelines to manage the creative process from concept to completion. Oversaw budgeting for programming and managed appointment scheduling and itinerary coordination for clients and personnel.

Program Management Budgeting Data Entry Customer Service Project Planning

Medical Assistant/Billing and Coding

Colonial Kidney Care Specialist

Jul 2018 - Sep 2022 (4 years 2 months)

Input data into computer programs and filing systems, following coding processes and procedures. Administered medication, triaged patients, and performed phlebotomy.

Medical Billing Medical Coding Data Entry Triage Phlebotomy Medical Records Management

Customer Service Representative/Call Center

Minacs Call Center

Dec 2015 - May 2018 (2 years 5 months)

Obtained medication prior authorization requests and handled incoming communications. Documented all information related to prior authorizations and refill requests in patient medical records.

Customer Service Call Center Operations Medical Records Data Entry Communication Skills

Education

Degrees, certifications, and relevant coursework

ECPI University

Associate of Applied Science, Medical Assisting

Completed an Associate of Applied Science in Medical Assisting. Gained comprehensive knowledge and practical skills essential for a medical assistant role.