Open to opportunities

Yuri Vallecillo

@yurivallecillo

Bilingual remote customer support specialist specializing in healthcare billing, claims, and precise case documentation.

United States

Message

What I'm looking for

I’m looking for a remote, bilingual role where I can own written customer support, accurate documentation, and issue resolution in healthcare or insurance—using CRM/ticketing, HIPAA-aware processes, and clear communication to improve outcomes.

I’m a bilingual customer support professional with over 10 years of experience providing service through email, chat, and remote platforms. I specialize in written communication, issue resolution, and documenting customer interactions accurately, while supporting healthcare, insurance, and education programs with confidentiality and service quality standards.

Across roles like Medical Billing Specialist, Customer Service Specialist, and Patient Access/Imaging Scheduler, I’ve maintained organized electronic records, followed up on cases through ticketing systems, and created clear written instructions and training materials. I’m also experienced with HIPAA compliance, EMR systems, and data entry & accuracy to keep claims, scheduling, and benefits information reliable.

Experience

Work history, roles, and key accomplishments

Current

Medical Billing Specialist

Current

Sutherland Marshfield Healthcare Provider Hospital

Oct 2025 - Present (8 months)

Communicate with clients via written correspondence regarding billing and claims. Document billing issues and resolutions accurately in internal systems and provide clear written instructions and training materials while maintaining organized electronic records.

Medical Billing Claims Processing Case Documentation

Customer Service Specialist

Sutherland Step Up For Students

Sep 2024 - Sep 2025 (1 year)

Respond to customer inquiries through email and internal ticketing systems. Provide accurate written explanations of scholarship processes and account status, resolving issues while thoroughly documenting all interactions.

Email Support Ticketing Systems Scholarship Documentation

Patient Access / Imaging Scheduler

Everise Renown Health Hospital

Jun 2022 - Jan 2024 (1 year 7 months)

Schedule appointments and send reminders using secure messaging and email. Document appointment changes and special instructions clearly and maintain accurate records in EMR systems.

Secure Messaging Appointment Scheduling Issue Tracking

Medical Records Retrieval Specialist

Everise for Ontellus

Feb 2022 - Jun 2022 (4 months)

Enter and review orders with detailed written documentation. Use ticketing systems to track case status and follow up on requests, ensuring accuracy and compliance in written records.

Medical records retrieval Order Entry Ticketing Systems

Member Services Representative

Everise Meridian Health

Nov 2021 - Jan 2022 (2 months)

Respond to member inquiries using written and phone support. Maintain detailed written notes for all cases and provide professional written communication regarding benefits and claims.

Member Services Written Support Phone Support Case Documentation Benefits Support Confidentiality

Office Manager / Customer Service Lead

Fred Loya Insurance

Aug 2016 - Mar 2019 (2 years 7 months)

Manage written customer correspondence and documentation while ensuring professional communication standards. Maintain accurate record-keeping and coordinate customer support workflows to support ongoing service delivery.

Customer Correspondence Customer Service Leadership Documentation Management Record keeping Professional Written Communication Office Operations Customer Communications