Kristen Mitchem
@kristenmitchem
Detail-oriented operations professional seeking remote QA/SDET growth with strong documentation and QA skills.
United StatesWhat I'm looking for
I am a detail-oriented operations and support professional with experience coordinating workflows, documenting processes, and maintaining data accuracy across remote environments.
I have supported Medicare account data accuracy as a Business Analyst at Hewlett Packard Enterprise, using Jira to document issues and drive resolutions while coordinating with internal teams.
Since 2019 I have managed self-directed operational roles on rideshare platforms and served as an Order & Production Coordinator and Lead Pastry Baker, maintaining inventory, production records, and clear task handoffs in time-sensitive settings.
I am pursuing growth toward QA/SDET and automation, and I bring strong written troubleshooting, process improvement, and remote operations skills that I apply reliably and independently.
Experience
Work history, roles, and key accomplishments
Independent Contractor
Self-Managed Operations Support
May 2019 - Present (7 years 2 months)
Manage scheduling, workflow planning, and operational decision-making for rideshare platforms, maintaining accurate performance records and reliable task execution in a remote, self-directed environment.
Order & Production Coordinator
Bloom Baking Co. & Dolce
Mar 2020 - Mar 2023 (3 years)
Coordinated daily production workflows and order fulfillment timelines, maintained accurate inventory and production records, and communicated task handoffs across teams in time-sensitive environments.
Reviewed and updated Medicare account data to ensure accuracy and compliance, documented issues and resolutions using Jira and written workflows, and coordinated with internal teams to resolve discrepancies.
Education
Degrees, certifications, and relevant coursework
North Carolina Central University
Non-degree coursework, General Studies
Completed General Studies coursework in Business and Visual Communications.
Wake Technical Community College
Associate of Applied Science, Baking & Pastry Arts
Completed an Associate of Applied Science in Baking & Pastry Arts focusing on practical baking and production techniques.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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