Kristen Hanson
@kristenhanson
I grow SaaS revenue through client retention, expansion, and high-volume onboarding.
ZimbabweWhat I'm looking for
At Lively, I manage a 140+ account Mid-Market and Enterprise book, supporting 400+ HR administrators and 15,000+ employees across healthcare benefits. I own onboarding, renewals, retention, and expansion while generating the team’s highest amount of new revenue and helping achieve 100% of revenue target.
I’ve built my SaaS career across Oracle, Brandfolder–Smartsheet, Wix, and FareHarbor, consistently exceeding targets through upselling, cross-selling, and strong client relationships. I earned Presidents Club at Brandfolder after exceeding annual quota by 116%, maintained an 87% inbound close rate at FareHarbor, and have onboarded and implemented 500+ accounts.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Lively, Inc
May 2024 - Present (2 years 4 months)
Manages a mid-market and enterprise book of 140+ accounts, driving growth, retention, and renewals. Generated the highest new revenue on the team, helping achieve 100% of the total revenue target.
Education
Degrees, certifications, and relevant coursework
University of Colorado Boulder
Bachelor of Arts, Communications
Activities and societies: Delta Delta Delta Sorority - Activities & Social Chair
Bachelor of Arts in Communications from the University of Colorado Boulder, graduating in 2010.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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