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Krista BucelloKB
Open to opportunities

Krista Bucello

@kristabucello

Resident Advisor and customer-focused leader delivering crisis support, safety oversight, and organized residential services.

United States
Message

What I'm looking for

I’m looking for a people-first role where I can lead teams, maintain safe and compliant environments, and provide crisis-informed support with clear documentation and calm problem-solving.

I’m a Resident Advisor (RA) focused on keeping shelter operations safe and organized. In this role, I complete shelter intakes and reentry interviews, manage bunk assignments and dorm inspections, maintain accurate logs and shift reports, and provide crisis intervention when needed.

I bring hands-on leadership and customer service experience from retail and food service environments. I’ve handled cash, supported team operations, and led daily execution as a Shift Leader, Assistant Manager, and Manager—training employees, keeping workspaces clean, and resolving customer discrepancies in fast-paced settings.

I’m recognized for communication, problem-solving, and adaptability, with a strong foundation in de-escalation, trauma-informed care, and maintaining patient confidentiality. I’m CPR and First Aid certified, also trained in ServSafe and lifeguarding, and I’m committed to calm, compliant, people-first support backed by documentation and safety practices.

Experience

Work history, roles, and key accomplishments

LF

Shift Leader

Lufrankton LLC - Dunkin' Franchise

Aug 2023 - Mar 2024 (7 months)

Handled cash transactions, resolved customer discrepancies, and managed order sign-off. Took customer orders and supported cleaning and restocking of the store.

DE

Sales Associate

Denovo Clothing Exchange

Mar 2023 - Jul 2023 (4 months)

Cleaned and organized inventory and supported daily retail operations. Restocked clothing and managed items from dressing rooms while performing cash handling.

MC

Sales Associate

McDonald's

Sep 2021 - Jan 2022 (4 months)

Took orders and handled cash transactions while supporting customer service. Managed customer discrepancies and prepared orders.

CO

Custodial Worker

Crossings Premium Outlet

Sep 2018 - Mar 2019 (6 months)

Performed custodial cleaning tasks including cleaning bathrooms and removing trash. Supported routine maintenance by changing out garbage.

CC

Housekeeping

Covington Convalescent Center

Nov 2018 - Jan 2019 (2 months)

Cleaned rooms and performed housekeeping duties for patient areas. Flipped beds and replaced towels as part of daily care-room upkeep.

AA

Warehouse Worker

Amazon Fulfillment Associates

Nov 2018 - Dec 2018 (1 month)

Supported warehouse receiving and palletizing work. Down-stacked and wrapped incoming product onto pallets and received inventory.

SR

Assistant Manager

Split Rock Resort

Jun 2018 - Aug 2018 (2 months)

Managed the snack bar operations including preparing and serving food and drinks. Handled the cash drawer as part of daily operations.

KR

Lifeguard

Kalahari Resorts

Apr 2015 - Aug 2016 (1 year 4 months)

Ensured guest safety in the water area and relayed pool rules to patrons. Monitored conditions to help keep people safe.

Education

Degrees, certifications, and relevant coursework

PS

Pocono Mountain East High School

High school or equivalent, General Studies

2004 - 2014

Completed general studies (high school or equivalent) at Pocono Mountain East High School from 2004 to 2014.

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