Krista Bucello
@kristabucello
Resident Advisor and customer-focused leader delivering crisis support, safety oversight, and organized residential services.
What I'm looking for
I’m a Resident Advisor (RA) focused on keeping shelter operations safe and organized. In this role, I complete shelter intakes and reentry interviews, manage bunk assignments and dorm inspections, maintain accurate logs and shift reports, and provide crisis intervention when needed.
I bring hands-on leadership and customer service experience from retail and food service environments. I’ve handled cash, supported team operations, and led daily execution as a Shift Leader, Assistant Manager, and Manager—training employees, keeping workspaces clean, and resolving customer discrepancies in fast-paced settings.
I’m recognized for communication, problem-solving, and adaptability, with a strong foundation in de-escalation, trauma-informed care, and maintaining patient confidentiality. I’m CPR and First Aid certified, also trained in ServSafe and lifeguarding, and I’m committed to calm, compliant, people-first support backed by documentation and safety practices.
Experience
Work history, roles, and key accomplishments
Resident Advisor (RA)
Helping Hands Reentry Outreach Centers
Sep 2025 - Jun 2026 (9 months)
Monitored shelter activities to ensure participant safety and completed shelter intakes and reentry interviews. Maintained logs and participant records, managed bunk assignments and inspections, and provided crisis intervention services as needed.
Shift Leader
Lufrankton LLC - Dunkin' Franchise
Aug 2023 - Mar 2024 (7 months)
Handled cash transactions, resolved customer discrepancies, and managed order sign-off. Took customer orders and supported cleaning and restocking of the store.
Sales Associate
Denovo Clothing Exchange
Mar 2023 - Jul 2023 (4 months)
Cleaned and organized inventory and supported daily retail operations. Restocked clothing and managed items from dressing rooms while performing cash handling.
Closing Coordinator
Taco Bell
Feb 2022 - Jan 2023 (11 months)
Completed closing tasks including cleaning and restocking while taking orders and handling cash. Signed off on truck deliveries and ensured orders were put away.
Sales Associate
McDonald's
Sep 2021 - Jan 2022 (4 months)
Took orders and handled cash transactions while supporting customer service. Managed customer discrepancies and prepared orders.
Dairy Queen Manager
Dairy Queen
Apr 2021 - Dec 2021 (8 months)
Managed department objectives by overseeing staff and orienting and training employees. Ensured a safe, secure, and legal work environment while supporting employee development.
Custodial Worker
Crossings Premium Outlet
Sep 2018 - Mar 2019 (6 months)
Performed custodial cleaning tasks including cleaning bathrooms and removing trash. Supported routine maintenance by changing out garbage.
Housekeeping
Covington Convalescent Center
Nov 2018 - Jan 2019 (2 months)
Cleaned rooms and performed housekeeping duties for patient areas. Flipped beds and replaced towels as part of daily care-room upkeep.
Warehouse Worker
Amazon Fulfillment Associates
Nov 2018 - Dec 2018 (1 month)
Supported warehouse receiving and palletizing work. Down-stacked and wrapped incoming product onto pallets and received inventory.
Assistant Manager
Split Rock Resort
Jun 2018 - Aug 2018 (2 months)
Managed the snack bar operations including preparing and serving food and drinks. Handled the cash drawer as part of daily operations.
Lifeguard
Kalahari Resorts
Apr 2015 - Aug 2016 (1 year 4 months)
Ensured guest safety in the water area and relayed pool rules to patrons. Monitored conditions to help keep people safe.
Education
Degrees, certifications, and relevant coursework
Pocono Mountain East High School
High school or equivalent, General Studies
2004 - 2014
Completed general studies (high school or equivalent) at Pocono Mountain East High School from 2004 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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