kris mcallister
@krismcallister
MFT System Administrator and Technical Lead focused on secure, high-availability file-transfer infrastructure.
CanadaWhat I'm looking for
I am a results-driven MFT System Administrator and Technical Lead with over 20 years of enterprise IT operations experience, specializing in secure file-transfer architecture, infrastructure management, and automation. I lead cross-functional teams, mentor junior staff, and consistently deliver reliable, compliant, banking-grade MFT systems that minimize downtime.
I have a proven record of improving service-desk performance, streamlining deployment workflows, and enforcing encryption and monitoring standards across Linux and Windows environments. I collaborate closely with cybersecurity and compliance teams to meet PCI-DSS and SOC 2 requirements while building scalable, automated solutions using OpenText, VShell, AWS Transfer Family, IBM Sterling, Python, PowerShell, and DevOps practices.
Experience
Work history, roles, and key accomplishments
MFT System Administrator
People’s Trust
Jan 2023 - Present (3 years)
Lead a team of four to maintain and optimize enterprise MFT platforms (OpenText, VShell, AWS Transfer Family, IBM Sterling) across Linux and Windows, enforcing encryption, automation, and monitoring standards to ensure near-zero downtime for high-volume financial transfers and regulatory compliance.
Service Desk Lead
People’s Trust
Jan 2022 - Jan 2023 (1 year)
Directed service-desk operations and mentored four analysts supporting 300+ users, implementing ITIL-aligned escalation processes and dashboards that reduced repeat tickets by 35% and improved incident response consistency.
IMAC Engineer & Systems Administrator
Kelly Services
Jan 2010 - Jan 2021 (11 years)
Managed large-scale hardware and OS deployments nationwide, provided Tier 2/3 support for AD, DNS, DHCP and virtualization, and authored automation scripts to streamline imaging, patching, and configuration management.
Technical Services Representative
Shaw Communications
Jan 2017 - Jan 2018 (1 year)
Provided front-line technical support for internet, cable, and VoIP services, resolving complex connectivity issues and coordinating field technician escalations while consistently exceeding service KPIs and customer satisfaction targets.
Technical Support Representative
Dell
Jan 2006 - Jan 2010 (4 years)
Delivered Tier 1–2 support for Dell systems, diagnosing hardware and OS issues, improving first-call resolution with authored guides and reducing ticket volume through enhanced internal documentation.
Technical Support Specialist
Microsoft
Jan 2003 - Jan 2005 (2 years)
Provided first-level support for Windows and Office, troubleshooting installations and activations, escalating complex cases and maintaining high customer satisfaction through clear communication.
Education
Degrees, certifications, and relevant coursework
STSault College of Applied Arts & Technology
Computer Systems Technology
Completed some college coursework in Computer Systems Technology at Sault College of Applied Arts & Technology.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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