MOHAN KRISHNA S M Krishna
@krishnasm
I resolve end-user, Microsoft 365, desktop, and network issues across multi-site operations.
IndiaWhat I'm looking for
I'm currently supporting 100+ end users at Pruthvi Toyota, resolving hardware, Windows, application, printer, and peripheral issues across multiple locations. I manage 110+ Windows 10/11 desktops and laptops while administering Zoho Mail and Microsoft 365 user access.
Across 18+ years in IT support, I’ve handled L1/L2 incidents, endpoint maintenance, LAN/WAN troubleshooting, VPN connectivity, remote support, and IT asset workflows. I’m ready for 24/7 rotational, night, and overnight shifts and focused on resolving issues swiftly with minimal downtime.
Experience
Work history, roles, and key accomplishments
IT Service Desk & Infrastructure Support Specialist
Pruthvi Toyota
Jul 2024 - Present (2 years 3 months)
Providing daily technical and helpdesk support to 100+ end-users across multiple locations, resolving hardware, OS, and application tickets with 100% resolution rate. Managing and troubleshooting 110+ desktops/laptops, network printers, and peripheral devices.
Education
Degrees, certifications, and relevant coursework
Honors in Computer Hardware Engineering
Honors, Computer Hardware Engineering
Completed honors-level coursework in computer hardware engineering, covering hardware components, assembly, and maintenance.
Diploma in Mechanical Engineering
Diploma, Mechanical Engineering
Earned a diploma in mechanical engineering, gaining foundational knowledge in mechanical systems and engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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