Kris Crafton

KC

Looking for a job

Kris Crafton

@kriscrafton

I build customer loyalty through banking expertise, lending support, and relationship-driven sales.

What I'm looking for

I'm looking for a customer-focused role where I can use my banking, lending, sales, relationship-building, and team leadership experience to help clients and support business growth.

I've built long-term customer relationships across banking, lending, and retail sales, including 12 years as a Mortgage Loan Officer at Associated Bank and more than 21 years as a Branch Manager at US Bank.

At US Bank, I led a six-person branch team, hired and trained 20 employees, improved sales through customer loyalty programs, and earned superior customer service satisfaction scores for 16 consecutive quarters. I now help customers at America’s Best Contacts and Eyeglasses find eyewear and lens options that fit their needs.

Experience

Work history, roles, and key accomplishments

AE

Current

Sales Associate

Current

Americas Best Contacts and Eyeglasses

Nov 2024 - Present (1 year 11 months)

Sales of eyeglasses and contacts, helping customers find the correct fit and lens, adjusting frames, answering calls, looking up insurance, making appointments, and upselling lens options.

Sales Customer Service Upselling Insurance Appointment Scheduling Frame Adjustment

CC

Caregiver

Cure Home Care

Aug 2019 - Jul 2024 (4 years 11 months)

Provided care for a father with dementia until his passing in July 2024.

Dementia Care Alzheimer'S Care Patient Care Senior Care Caregiving

AB

Mortgage Loan Officer

Associated Bank

Apr 2007 - Aug 2019 (12 years 4 months)

Advised clients on mortgage, education, and personal loans, developed relationships with real estate agents, and worked with underwriters to resolve application issues.

Mortgage Lending Loan Processing Underwriting Client Relations Financial Products Compliance

UB

Branch Manager

Jan 1985 - Oct 2006 (21 years 9 months)

Oversaw branch team, assessed employee performance, ensured regulatory compliance, boosted sales through customer loyalty programs, and recruited and trained staff.

Branch Management Team Leadership Sales Regulatory Compliance Customer Service Training Recruitment

Education

Degrees, certifications, and relevant coursework

WC

Waubonsee Community College

Associate's degree, Business

1983 - 1985

Pursued an Associate's degree in Business from 1983 to 1985.

GS

Geneva High School

High School Diploma, General Studies

Earned a High School Diploma.

Tech stack

Software and tools used professionally

Windows

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

75k+ USD

Job categories

Branch Manager Mortgage Loan Officer Relationship Banker Sales Associate Caregiver

Skills

Banking Customer Service Client Relations Client Communication Sales Retail Sales Direct Sales Financial Sales Upselling Cross Selling Sales Strategy Sales Support Customer Acquisition Customer Retention Relationship Management Professional Networking Negotiation Lending Mortgage Services Loan Origination Loan Servicing Loan Payment Handling Fixed Rate Mortgages Personal Loans Auto Loans VA Loans FHA Loans FNMA Financial Services Commercial Banking Retail Banking Investment Banking Teller Operations Bank Branch Manager Product Knowledge Savings Accounts Checking Accounts Money Markets Certificates Of Deposit Credit card services Debit Card Services Account Opening Account Closures Account Maintenance Account Reconciliation Account Report Review Business Accounts Deposits Withdrawals Bank Transfers Check Cashing Check Orders Money Orders Currency Exchange Traveler'S Checks Cash Handling Cash Register Cash Drawer Balancing Counterfeit Currency Detection Data Entry Loan Origination Systems Core Banking Systems CRM Systems Customer Relationship Management Microsoft Office Microsoft Word Excel PowerPoint Outlook Windows Computer Literacy Typing Filing Administrative Support Live Chat Phone Support Regulatory Compliance Fair Lending Compliance Bank Secrecy Act Anti Money Laundering KYC OFAC Compliance Loan Compliance Financial Compliance Banking Risk Management Leadership Team Motivation Supervision Management Training Interviewing Operations Management Strategic Planning Quality Assurance Analysis Organizational Skills Time Management Communication Skills Writing Skills Basic Math Skills Caregiving Dementia Care Alzheimer'S Care Senior Care Patient Care Patient Interaction Home Care English

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