KXKrenar Xhafaj
@krenarxhafaj
Passionate web developer with expertise in dynamic web applications.
AlbaniaWhat I'm looking for
I am a passionate web developer with over 2 years of experience in building dynamic, user-friendly websites and applications. My expertise lies in using technologies such as Laravel, Livewire, PHP, Vue.js, and WordPress. I am dedicated to writing clean, efficient code and delivering high-quality digital solutions that align with both business objectives and user needs.
Throughout my career, I have successfully collaborated with cross-functional teams to create responsive web applications and enhance user experiences. My previous roles have equipped me with strong customer service skills, fraud analysis, and compliance knowledge, allowing me to approach projects with a unique blend of technical proficiency and problem-solving abilities. I am committed to staying at the forefront of technology to deliver exceptional results.
Experience
Work history, roles, and key accomplishments
Web Developer
Whitedesk
Jan 2023 - Jan 2025 (2 years)
Building dynamic and responsive web applications using Laravel, Livewire, PHP, and Vue.js. Creating and customizing WordPress sites using Elementor to enhance user experience. Collaborating with designers and stakeholders to deliver user-friendly interfaces.
Freelancer
Self Employed
Jan 2015 - Present (10 years 5 months)
Provided exceptional customer service and resolved cross-cultural issues for an international client base. Delivered 100+ projects on time by effectively managing schedules and prioritizing work.
Customer Support / Fraud Analyst / Chargeback Remote Specialist
Bayside Support / Multimedia LLC
Jan 2021 - Jan 2023 (2 years)
Resolved over 5000 customer complaints while maintaining a 95% satisfaction rate through empathy and effective communication. Reduced fraud by 40% by investigating suspicious transactions and identifying root causes. Recovered over $100K in revenue by successfully disputing chargebacks.
Compliance Agent
Bayside Support
Jan 2021 - Feb 2021 (1 month)
Developed a compliance training program that reduced violations by 30%. Conducted over 50 audits to ensure adherence to regulations and improve security controls.
Education
Degrees, certifications, and relevant coursework
Whitedesk
Web Development
2023 - 2025
Building dynamic and responsive web applications using Laravel, Livewire, PHP, and Vue.js. Creating and customizing WordPress sites using Elementor to enhance user experience. Collaborating with designers and stakeholders to deliver user-friendly interfaces.
Bayside Support
Customer Support / Fraud Analysis
2021 - 2023
Resolved over 5000 customer complaints while maintaining a 95% satisfaction rate through empathy and effective communication. Reduced fraud by 40% by investigating suspicious transactions and identifying root causes. Recovered over $100K in revenue by successfully disputing chargebacks and representing the business.
Bayside Support
Compliance
2020 - 2021
Developed a compliance training program that reduced violations by 30%. Conducted over 50 audits to ensure adherence to regulations and improve security controls.
Availability
Location
AlbaniaAuthorized to work in
Job categories
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