Ludovik Jakova

LJ

Open to opportunities

Ludovik Jakova

@ludovikjakova

Detail-oriented website developer focused on building and maintaining CMS-driven real estate and e-commerce experiences.

What I'm looking for

I’m looking for a role where I can combine web development with customer-focused problem solving—working with a flexible team, improving site content and quality, and continuously learning while delivering smooth, professional results.

I’m a detail-oriented website developer who enjoys diving deeper, researching, and turning ideas into working web experiences. I worked as part of a 3-people team to create and manage a Real Estate Agency website through a CMS, bringing structure and reliability to how the site is maintained.

Beyond development, I’ve spent years handling customer queries via phone, e-mail, and chat for German speaking customers, and later supported e-commerce and luxury brand online-shops in English and German. I’m also comfortable with quality assurance work—compiling weekly reports and providing feedback—because I’m solution-driven, flexible, and focused on smooth, professional outcomes.

Experience

Work history, roles, and key accomplishments

IT

Independent Investor & Trader

Independent Investor and Trader

Jan 2020 - Jan 2026 (6 years)

Invested in cryptocurrencies and stocks, trading daily with the goal of reaching a yearly investment quota.

Cryptocurrency trading Trading Investment Research Portfolio Management Market Analysis Trading Discipline

AL

Customer Care Representative

Albacall

Jan 2018 - Jan 2022 (4 years)

Provided e-commerce and luxury online-shop customer service in both English and German, supporting customers with online inquiries.

E commerce Support Luxury Retail Support Customer Service Email Support Live Chat Support

CO

Quality Assurance Specialist

Conduent

Nov 2016 - Jan 2018 (1 year 2 months)

Ensured smooth customer-to-agent relationships by compiling weekly reports and providing feedback to customer care agents.

Quality Assurance Feedback Customer Care Operations Process Improvement Customer Experience Documentation Team Support

CO

Customer Care Representative

Conduent

Jan 2016 - Nov 2017 (1 year 10 months)

Handled customer inquiries for German-speaking clients via phone, email, and live chat, ensuring timely and accurate responses.

Customer Support Phone Support Email Support Live Chat Support Customer Service

AE

Website Developer

Agjensia Extra

Jan 2016 - Jan 2017 (1 year)

Developed and maintained a real estate agency website as part of a 3-person team, using a CMS to manage content and updates.

CMS Management WordPress Joomla HTML CSS JavaScript Web Development Website Management

Education

Degrees, certifications, and relevant coursework

HT

HTL Austrian College for Information and Technology

HTL, Information and Technology

2007 - 2013

Studied IT networks, programming languages, coding, and web applications at HTL Austrian College for Information and Technology from 2007 to 2013.

Tech stack

Software and tools used professionally

Gmail

Adobe Photoshop

JavaScript

WordPress

Adobe Illustrator

Joomla

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