Open to opportunities

eriona shira

@erionashira

Message

Hybrid WordPress, SEO, and technical support specialist focused on clarity.

Albania

Message

What I'm looking for

I seek roles focused on WordPress site management, SEO, and technical support where I can improve site performance, clarify documentation, and collaborate cross-functionally in an organized, communicative team.

I come from a diverse background in structured operations, client-facing support, and hands-on work with WordPress and digital marketing. Over the past two years, I’ve been building and managing WordPress sites, improving content structure, troubleshooting issues, and helping small businesses strengthen their online presence.

Before tech, I served as a Captain in the Albanian Armed Forces and held roles that required precision, organization, and clear communication — qualities that now help me stay calm under pressure and explain complex topics in simple, human ways.

I specialize in WordPress themes, plugins, Elementor, and foundational SEO. I enjoy solving problems, creating structure, and making websites easier for users to manage. I’m motivated by continuous learning, meaningful collaboration, and work that helps people publish, grow, and thrive online.

Experience

Work history, roles, and key accomplishments

Payroll Specialist

Customer Care Companies

Oct 2020 - Aug 2022 (1 year 10 months)

Maintained data accuracy across high-volume payroll systems, performed integrity checks and error correction, and collaborated with HR and Finance to resolve system-related issues while ensuring documentation compliance.

Payroll Systems Data Integrity Documentation & Compliance Ubersuggest Ahrefs (Basic)Troubleshooting

Executive Assistant

Transport Company

Oct 2017 - Sep 2020 (2 years 11 months)

Coordinated multi-department workflows and digital documentation, resolved communication and workflow issues, and ensured timely execution of operational tasks and knowledge transfer across teams.

Documentation Google Workspace Microsoft Office Communication Process Improvement Scheduling

Operations Coordinator

Albanian Armed Forces - Land Forces Command

Sep 2009 - Mar 2014 (4 years 6 months)

Supported operational and administrative workflows, coordinated schedules and protocol, and maintained secure documentation and structured systems for onboarding and mission-critical communications.

Operations Coordination Documentation Scheduling Protocol Management Communication Troubleshooting

WordPress Specialist

Freelance

Provided WordPress site management, resolved plugin/theme conflicts and layout issues, and improved page speed and UX; implemented on-page SEO and metadata updates that increased organic clarity and site stability for multiple clients.

WordPress Elementor On Page SEO Metadata Management Internal Linking HTML CSS client support

Education

Degrees, certifications, and relevant coursework

University of Tirana

Bachelor's Degree, Human Resources and Operations

2009 - 2014

Activities and societies: Supported operational and administrative workflows, coordinated schedules and protocol, structured administrative systems for onboarding and data management.

Bachelor's degree in Human Resources and Operations with coursework and experience supporting operational and administrative workflows at the Land Forces Command.