Open to opportunities

Ludo Jakova

@ludojakova

Message

Detail-oriented website developer blending web design and customer-focused support.

Albania

Message

What I'm looking for

I’m looking for a role where I can build and improve websites with a CMS, while supporting users with clear, professional communication. I want a flexible team that values solution-driven thinking and quality feedback to keep customers satisfied.

I’m a detail-oriented website developer and problem-solver who enjoys diving deeper through research and continuous learning. In a 3-people team, I helped create and manage a website for a Real Estate Agency using a CMS, building strong foundations in web development.

Alongside web work, I’ve spent years handling customer inquiries and improving customer experiences through quality assurance and reporting. From phone, email, and chat support for German-speaking customers to e-commerce online support in English and German, I’m solution-driven, flexible, and adaptable across fast-moving situations.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Albacall

Jan 2018 - Jan 2022 (4 years)

Provided e-commerce online support and luxury brand customer service for an online shop in English and German.

E commerce Support Customer Service German Language Support Luxury Brand Support

Quality Assurance Specialist

Conduent

Nov 2016 - Jan 2018 (1 year 2 months)

Compiled weekly reports and provided feedback to support smooth, professional relationships between customers and customer care agents.

Quality Assurance Feedback Performance Monitoring Process Improvement Communication

Customer Care Representative

Conduent

Jan 2016 - Nov 2017 (1 year 10 months)

Handled customer queries for German-speaking customers via phone, email, and chat.

Customer Support German Language Support Multichannel Support Phone Support Email Support Chat Support Service Etiquette

Website Developer

Agjensia Extra

Jan 2016 - Jan 2017 (1 year)

Developed and managed a real estate agency website through a CMS as part of a 3-person team.

Web Development CMS Management HTML CSS JavaScript WordPress Joomla Website Administration

Education

Degrees, certifications, and relevant coursework

HTL Austrian College for Information and Technology

Information Technology

2007 - 2013

Completed studies at HTL Austrian College for Information and Technology, gaining knowledge in IT networks, programming languages, coding, and web/applications. Developed skills related to web interfaces.