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Ludo JakovaLJ
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Ludo Jakova

@ludojakova

Detail-oriented website developer blending web design and customer-focused support.

Albania
Message

What I'm looking for

I’m looking for a role where I can build and improve websites with a CMS, while supporting users with clear, professional communication. I want a flexible team that values solution-driven thinking and quality feedback to keep customers satisfied.

I’m a detail-oriented website developer and problem-solver who enjoys diving deeper through research and continuous learning. In a 3-people team, I helped create and manage a website for a Real Estate Agency using a CMS, building strong foundations in web development.

Alongside web work, I’ve spent years handling customer inquiries and improving customer experiences through quality assurance and reporting. From phone, email, and chat support for German-speaking customers to e-commerce online support in English and German, I’m solution-driven, flexible, and adaptable across fast-moving situations.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

HT

HTL Austrian College for Information and Technology

Information Technology

2007 - 2013

Completed studies at HTL Austrian College for Information and Technology, gaining knowledge in IT networks, programming languages, coding, and web/applications. Developed skills related to web interfaces.

Tech stack

Software and tools used professionally

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