Looking for a job

Kranthi Tirumalaraju

@kranthitirumalaraju

Operations & Professional Services leader driving student satisfaction through data-backed, cross-functional operational leadership.

India

Message

What I'm looking for

I am looking for a remote administrative role where I can contribute meaningfully while building a long-term working relationship with a team that values reliability, attention to detail, and clear communication. I know I work best when I have ownership over my responsibilities, clear expectations, and the autonomy to manage my workload independently.

I’m a results-driven Operations and Professional Services leader with a strong foundation built across every level of a growing institution. In my current role as Head of Professional Services, I build hands-on operational capability across Admissions, Student Services, and Academic Administration, leading teams as the institution scaled.

I deliver measurable outcomes by combining structured follow-through with data and compliance. I improved student satisfaction from 84% to 91% through Student Committee meetings, increased cohort progression rates by 2% by tracking attendance/submissions and coordinating Learning Support Plans, and ran initiatives that lifted attendance (18% online, 10% face-to-face) and increased enrolment by 30% through efficient document verification—while maintaining GDPR and other regulatory compliance.

Experience

Work history, roles, and key accomplishments

Current

International Head Professional Services

Current

Bellmont College

Jan 2024 - Present (2 years 5 months)

Led Professional Services operations across Admissions, Student Services, and Academic Administration during the institution’s startup phase and scaling period. Increased student satisfaction from 84% to 91% and improved cohort progression rates by 2% through structured feedback loops and learning support plan coordination.

Admissions Student Services Leadership Academic Governance GDPR Compliance Student Feedback & Surveys Stakeholder Management

Customer Relations Assistant

The Lalit London

Oct 2022 - Aug 2023 (10 months)

Managed high-volume customer communications across phone, email, and in-person channels while maintaining GDPR-compliant responses and consistent inbox-zero performance. Supported billing/invoicing accuracy and coordinated client visits and hotel events to improve guest experience and internal workflow efficiency.

Customer Relations GDPR Compliance Customer Service Invoicing Systems Administration Document Management

Education

Degrees, certifications, and relevant coursework

University of Greenwich

Master of Business Administration, International Business

2024 -

Grade: -

Activities and societies: Badminton club

MBA graduate from the University of Greenwich specialised in international business.

Andhra University

Bachelor of Commerce, Commerce

2017 - 2019

Coordinated academic governance activities, including assessment boards and committee meetings, recognized for exceptional multitasking. Increased student satisfaction from 84% to 91% and improved cohort progression rates by 2% through attendance tracking and coordinated Learning Support Plans (LSPs) for students needing additional support.