@srikariraouser
Academic operations coordinator at GUS Education who managed faculty schedules for 100+ concurrent sessions.
IndiaAt GUS Education, I managed faculty schedules for 100+ concurrent academic sessions and prepared conflict-free timetables roughly one month before delivery. I also resolved last-minute changes and kept academic trackers and records current.
At Accenture, I handled high-priority customer requests and helped cut systemic escalations by 25%. At Cognizant, I managed workload and quality for a team of 20+ analysts and maintained 99%+ accuracy across 100,000+ reviews.
Work history, roles, and key accomplishments
Reviewed customer and business documents against established requirements and internal procedures. Maintained case records and supporting documents while meeting quality and turnaround expectations.
GUS Education
Feb 2025 - Jun 2025 (4 months)
Managed faculty schedules for 100+ concurrent academic sessions, balancing availability with program requirements. Prepared and circulated conflict-free timetables and resolved last-minute changes and timetable clashes.
Handled high-priority customer requests within a two-minute response SLA and took complex cases through to resolution. Coached team members on case handling, service quality, and daily operating expectations.
Managed workload and quality for a team of 20+ analysts, tracking productivity, accuracy, and escalations. Conducted or oversaw 100–200 quality/compliance reviews each day, maintaining 99%+ accuracy across 100,000+ reviews.
Degrees, certifications, and relevant coursework
Lean Six Sigma Yellow Belt, Lean Six Sigma Yellow Belt
In progress certification for Lean Six Sigma Yellow Belt.
Bachelor of Science, Computer Science
2013 - 2016
Bachelor of Science in Computer Science from Osmania University, Hyderabad, completed in 2016.
Microsoft Excel, Microsoft Excel
Completed Microsoft Excel certification.
Education Management / Academic Administration, Education Management / Academic Administration
Completed certification in Education Management / Academic Administration.
Creating Flowcharts for Beginners, Creating Flowcharts for Beginners
Completed certification in Creating Flowcharts for Beginners.
Software and tools used professionally
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