Open to opportunities

Kosala Dananjana

@kosaladananjana

Message

Customer relations-focused data analyst driving actionable insights.

Sri Lanka

Message

What I'm looking for

I seek a role where I can blend customer-facing responsibilities with data analysis to improve service quality, collaborate with cross-functional teams, and grow into leadership while delivering measurable customer satisfaction improvements.

I am a customer-relation oriented data analyst with hands-on experience analyzing business performance metrics, building dashboards, and aligning insights with operational goals to improve service quality and efficiency. I combine strong interpersonal skills with analytical rigor to resolve customer issues, track trends, and support strategic decisions.

I have worked across courier, product sales and travel services, and in frontline customer service roles handling complaints, orders, and information requests. Recognized for teamwork, leadership, and time-management, I deliver improvements in customer satisfaction and operational processes.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

Sekin Group of Company (Pvt) Ltd

Feb 2024 - Present (1 year 8 months)

Analyzed business performance metrics across courier, product sales and travel services, developed and maintained dashboards to monitor daily operations and customer trends, and collaborated with cross-functional teams to align data insights with business goals.

Data Analysis Dashboarding SQL Excel Reporting Cross Functional Collaboration KPI Tracking Business Intelligence

Customer Relation Officer

Kangaroo Cabs (Pvt) Ltd

Aug 2019 - May 2025 (5 years 9 months)

Assisted customers with complaints and inquiries, processed orders and benefits, and maintained high customer satisfaction through prompt issue resolution and clear service information.

Customer Service Client Relations Order Processing Communication CRM Stakeholder Management Problem Solving

Florist

The Flower Home

Jan 2018 - Jan 2019 (1 year)

Crafted floral displays, wreaths, and bouquets using diverse materials to meet original designs or precise customer specifications, ensuring quality and timely delivery.

Floral Design Customer Specifications Time Management Teamwork Attention To Detail