Open to opportunities

Madupa Jayarathna

@madupajayarathna

Message

Ambitious data and process analyst with strong communication, IT and leadership skills.

Sri Lanka

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What I'm looking for

I seek a collaborative role in data or process analysis where I can apply analytical and project-management skills, learn new technologies, and grow into greater responsibility within an impact-driven team.

I am a hardworking and ambitious professional with experience as a Process Analyst and Operational Data Analyst, complemented by hospitality front-desk roles. I combine hands-on analytical work with strong customer-facing experience and active leadership in AIESEC.

Currently completing a BA (Hons) in Translation Studies and pursuing additional diplomas in IT and International Relations, I bring practical knowledge of MySQL, Google services, MS Office, Jira and Confluence to data and process work. I have delivered value in process analysis roles and operational data projects while developing project-management, event-organizing and negotiation skills.

I am fluent in Sinhala and English, with intermediate Tamil and beginner German, and I seek roles where I can continue learning, contribute to operational improvements, and grow into greater responsibility within collaborative teams.

Experience

Work history, roles, and key accomplishments

Current

Local Committee Vice President

Current

AIESEC in Colombo North

Jan 2023 - Present (3 years 1 month)

Led incoming global volunteer activities and coordinated teams to deliver exchange programs, increasing program engagement and operational execution.

Leadership Program Coordination Stakeholder Management Communication Project Management

Hotel Receptionist

Grand Tamarind Lake Hotel

Managed front-desk operations, guest check-ins/outs and reservations for a four-star property while maintaining high customer service standards and resolving guest inquiries.

Guest Relations Customer Service Communication Time Management Multilingual Support Front Desk Operations

Hotel Receptionist

Ayurveda Paragon Hotel

Handled reception duties including bookings, guest assistance and coordination with hotel departments to ensure smooth guest experiences at a four-star hotel.

Customer Service Communication Multitasking Front Desk Operations Team Coordination

Operational Data Analyst

Global System Solutions

Processed and analyzed operational datasets to inform business decisions and reporting; produced dashboards and reports to track KPIs and support operational teams.

Data Analysis MySQL Excel Reporting KPIs SQL Data Visualization

Process Analyst

HCLTech

Analyzed and optimized business processes to improve operational efficiency and support service delivery across assigned workflows; collaborated with cross-functional teams to implement process improvements.

Process Improvement SQL Jira Confluence Documentation

Education

Degrees, certifications, and relevant coursework

University of Kelaniya

Bachelor of Arts (Honours), Translation Studies

Activities and societies: President, Translation Circle (23/24); Member of departmental and university clubs.

Pursuing BA (Hons) in Translation Studies, expected completion April 2026 with active involvement in departmental and extracurricular leadership roles.

Richmond College, Galle

G.C.E. Advanced Level, Arts

Grade: 1A and 2B's; Z-score 1.2475

Completed G.C.E. Advanced Level in 2020 in the Arts stream with 1A and 2B's and an A for General English (Z-score 1.2475).

Richmond College, Galle

G.C.E. Ordinary Level, Secondary Education

Grade: 7A's and 2B's

Activities and societies: Member of School Badminton Team (school & national levels); Member of School Media Unit; Member of Global English Club; Member of Astronomy Club; Member of School Buddhist Society.

Completed G.C.E. Ordinary Level in 2016 with 7A's and 2B's including A passes for English Literature and ICT.