Open to opportunities

Kore Dille

@koredille

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Experienced Billing and Change Manager with a focus on finance.

Netherlands

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What I'm looking for

I am looking for a role that allows me to leverage my finance expertise and drive system improvements in a collaborative environment.

I am a Billing and Change Manager with extensive experience in finance and system development for diverse global companies. My career has been marked by a commitment to streamlining systems and processes, ensuring accuracy and efficiency in financial operations. I have a strong commercial and legal mindset, which allows me to navigate complex billing environments effectively.

In my recent role as a Senior Billing Analyst at Syntegra, I oversaw billing operations and implemented system improvements that enhanced operations and the customer experience. My responsibilities included auditing, root cause analysis, and leading product and data migrations. I have a proven track record of managing geographically diverse teams and producing financial and operational results that drive business success.

Throughout my career, I have developed and maintained successful relationships with key business partners, ensuring a positive customer experience while managing escalated issues. My experience spans various roles, including Billing Relationship Manager at Accenture and Billing and Commercial Assurance Manager at AT&T, where I led initiatives that resulted in significant revenue growth and operational improvements.

Experience

Work history, roles, and key accomplishments

Senior Billing Analyst

Syntegra Contact

Aug 2023 - Jun 2024 (10 months)

Oversaw billing operations, system improvements, and customer care. Led product and data migration, including customer support, pricing, contracting, and finance.

Billing Operations Customer Care Data Migration Pricing

Billing Relationship Manager

Accenture

Feb 2021 - Nov 2022 (1 year 9 months)

Managed a geographically diverse team responsible for billing and dispute support for multiple top-tier customers. Produced and presented financial and operational results to key stakeholders, directors, and executives.

Team Management Financial Reporting Dispute Resolution Data Migration Project Management

Billing and Commercial Assurance Manager

AT&T Global Network Services

Jul 2011 - Feb 2021 (9 years 7 months)

Partnered internally and with customers to improve financial and billing processes, data, and systems. Managed projects and processes to assure revenue realization and cost savings, supporting 200+ products invoicing $500+ million annually.

Billing Revenue Assurance Project Management

Billing Manager

Booking.com

Oct 2010 - Jul 2011 (9 months)

Led billing enhancement implementations and testing, corresponding user guides, and process documents. Developed new regional invoicing methods based on various business needs, such as seasonality, economic conditions, and payment methods.

Invoicing User Guides Regulatory Compliance

Finance and Development Manager

AT&T Corporation

Jun 1998 - Jan 2009 (10 years 7 months)

Directed financial and billing system enhancements, user guides, and process documents during a period which saw a 500% increase in revenue. Developed business cases for profitability of products, including cost-benefit analysis, return on investment, pricing analysis, and competitive research.

Business Case Development Financial Analysis Revenue Management Team Leadership

Education

Degrees, certifications, and relevant coursework

TaalTutor

Language Training, Dutch Language

2011 - 2012

Undertook Dutch Language training at TaalTutor. Developed proficiency in the Dutch language.

AT&T University

Certificate, Data Analytics and Big Data

2010 - 2011

Completed training in Data Analytics and Big Data at AT&T University. Focused on leveraging data for business insights and large-scale data management.