Open to opportunities

Danitza Zarate

@danitzazarate

Message

Experienced business administrator specializing in accounts payable, billing, and customer service process improvement.

Netherlands

Message

What I'm looking for

I'm seeking a business-administration or customer-service role where I can streamline billing/accounts payable, improve processes, and contribute within a collaborative, growth-focused team.

I am a dedicated business administrator and customer-service professional with 17 years of experience in sales administration, billing, and client support. I focus on organization, planning and practical problem-solving to keep operations running smoothly.

At Lynk&Co I led initiatives that reduced invoices over eight months overdue by 70% in Northern markets and cut German car-fine processing time by 75%; I also executed full car registration and allocation processes and managed billing and SAP workflows across markets.

I implement quality standards and continuous improvement (ISO 9001), run credit-check analysis, handle disputes, and support cross-market provisioning. I communicate fluently in Spanish and English, have working Dutch, and have been recognized twice as Employee of the Year for dependable results and teamwork.

Experience

Work history, roles, and key accomplishments

Accounts Payable Support

Lynk & Co

Jul 2023 - Jun 2025 (1 year 11 months)

Reduced invoices overdue >8 months by 70% in Northern markets and cut German car fine processing time by 75% through process improvements and team coordination.

Accounts Payable SAP Billing Credit Analysis Process Improvement Team Coordination

Shared Support Advisor

Lynk & Co

May 2022 - Jul 2023 (1 year 2 months)

Executed full car registration and Dutch allocation processes for B2B and cash vehicles, managed billing and SAP payment reminders, and performed credit checks and dispute resolution across markets.

SAP Billing Customer Support Credit Analysis Dispute Resolution

Customer Service Representative

H&M

Jun 2020 - Apr 2022 (1 year 10 months)

Supported the Spanish market via phone, email and chat for accounts, orders, deliveries, returns, payments and refunds across H&M and affiliated brands.

Customer Service Order Management Payments Spanish Problem Solving

Quality Chief

ISAOSA

Aug 2015 - Nov 2017 (2 years 3 months)

Implemented ISO 9001 standards and a continuous improvement cycle for Sales and Operations while handling internal and external customer complaints to strengthen quality processes.

ISO 9001 Quality Management Continuous Improvement Complaint Handling Sales Operations

Administrative Sales Assistant

ISAOSA

May 2008 - Aug 2015 (7 years 3 months)

Managed sales orders and inventory in SAP across four warehouses, conducted inventory audits, analyzed pricing reports, and reviewed expenses submitted by sales managers.

SAP Order Management Pricing Analysis Customer Service

Education

Degrees, certifications, and relevant coursework

Jönköping International Business School (JIBS)

Exchange Program, International Business

2007 -

Activities and societies: Received first prize in entrepreneurial project competition

Exchange program at Jönköping International Business School (Aug–Dec 2007); awarded first prize in an entrepreneurial project competition.

Tecnológico de Monterrey (ITESM) — Campus Guadalajara

Bachelor of Business Administration, Business Administration

2003 - 2008

Grade: Excellent result in CENEVAL exam

Completed a Bachelor of Business Administration at Tecnológico de Monterrey, Campus Guadalajara (Aug 2003–May 2008) with an excellent result in the national CENEVAL exam.