kookie lopez

At Infor, I lead analysis for internal and external CRM/ERP incidents, troubleshoot business systems, and drive root-cause investigations through long-term corrective solutions.

I've managed more than 100 CRM incidents monthly with a 98% resolution rate, reduced software defects by 30% through rigorous testing plans, and implemented automation scripts that save approximately 200 hours of manual work each month.

Previously at Bayview Technologies, I deployed websites, web applications, and services before becoming an AppDynamics SME. I configured monitoring agents with Ansible Tower, built playbooks for upgrades and installations, and created health rules, alert queues, and custom API alerting.

With 20+ years across application support, IT service management, SAP ERP, SQL, Linux, and workflow automation, I'm focused on applying AI and n8n to practical business solutions. I also founded CodeManila.com, where I design production-grade AI solutions and e-commerce web applications focused on workflow efficiency.