Von Castro

Technical support and integrations for a decision-tree lead-generation platform used by marketing teams and agencies.

• Support customers building and launching decision-tree lead-capture funnels, including the CRM and webhook integrations that carry leads into GoHighLevel, HubSpot, and other downstream systems.
• Troubleshoot API, webhook, and embed failures end to end - payload and field mappin

Technical support and integrations for a form, PDF-generation, and workflow-automation platform used by enterprise and government customers.

• Guide customers through conditional form logic, automated workflows, document generation, and third-party integrations.
• Troubleshoot API, webhook, and embed failures end to end - payload and field mapping, authentication, and browser compatibility.
• Esc

Co-founded the company and directed its technology function, aligning IT spending with growth plans and cutting waste from proposed budgets. Ran network and infrastructure operations: LAN/WAN administration, wireless stability across the business, and day-to-day maintenance and support. Modernised internal procedures and removed process bottlenecks, translating business requirements into costed ha

Owned customer issues from first report to resolution, and onboarded new clients onto the hosting stack. Wrote knowledge-base articles and FAQs to cut repeat tickets, and updated manuals and video documentation as features shipped. Collected client feedback and requests and routed them to the right internal team.

Answered product questions through the support desk and live chat, and resolved membership access issues by tracing customer records in the membership system.

Ran store migrations covering design transfer, product and catalog data, and payment and shipping configuration. Implemented 301 redirect maps and repaired theme and template issues to protect SEO through cutover, then verified launch readiness with each client.

Delivered ticket, chat, and email support for store setup, shopping-cart configuration, and site compatibility across a global customer base. Authored knowledge-base articles and video tutorials, and fed recurring product issues back to development to improve functionality. Owned escalations through to resolution and surfaced expansion opportunities to the sales team.

Administered LAN and WAN infrastructure day to day and kept network and wireless services stable across the office. Ran budgeting studies on current and proposed IT spending, and closed deficiencies raised by internal audits.

Diagnosed hardware, software, networking, and operating-system faults on laptops and netbooks, including driver installs, OS updates, and connectivity troubleshooting.

Advised business clients on technology planning aligned to growth projections, and performed the resulting upgrades. Gathered customer requirements into clear specifications, and researched network products and standards for procurement.

Built front-end website work on WordPress and related publishing tools.

Pursued a degree in Information Technology at Colegio San Agustin.

Pursued a degree in Information Technology at San Beda College.