Open to opportunities

Kongposh Kachroo

@kongposhkachroo

I coordinate IT and cybersecurity operations, reporting, governance, financial tracking, and stakeholder delivery across global teams.

United Kingdom

Message

What I'm looking for

I'm looking for a project coordination or IT operations role where I can drive reporting, governance, stakeholder communication, financial tracking, and cybersecurity process delivery.

At Yamaha Motor Solutions India, I coordinated Microsoft and cybersecurity operations, delivering regional reporting through ServiceNow analytics, managing contracts and financial processes, and tracking application vulnerabilities and cyber-insurance requirements.

I delivered monthly cybersecurity awareness training to more than 5,000 employees and supported governance, risk, and compliance through timely advisories, vendor coordination, and process follow-through.

Previously at CIBC, I managed portfolio reporting, project financial tracking, data governance, executive operations, SharePoint documentation, and compliance activities across banking technology and personal banking teams.

Experience

Work history, roles, and key accomplishments

Project Coordinator – Microsoft & Cybersecurity Operations

Yamaha Motor Solutions India

Aug 2025 - Aug 2026 (1 year)

Managed weekly and monthly regional reporting and insights via ServiceNow dashboard analytics for stakeholders and senior management. Oversaw project financial processes, IT contract lifecycle management, and delivered monthly cybersecurity awareness trainings to 5000+ employees.

ServiceNow SharePoint Cybersecurity Governance Risk And Compliance Project Management Financial Management Contract Management Reporting Data Analysis

Market Administrative Assistant to Vice President of Personal Banking

Canadian Imperial Bank of Commerce

Oct 2023 - Jul 2025 (1 year 9 months)

Spearheaded business operations for Brampton–Vaughan Market, driving weekly sales reporting, regulatory compliance tracking, and mortgage file monitoring. Managed executive data, COUPA expense submissions, Workday reporting, and employee onboarding/offboarding with confidentiality.

SharePoint Coupa Workday Outlook Microsoft Teams Excel Data Management Compliance Reporting Inventory Management Records Management

IT Project Coordinator (Co-Op)

Canadian Imperial Bank of Commerce

Jan 2023 - Aug 2023 (7 months)

Directed portfolio reporting and data governance across multiple lines of business, delivering weekly Portfolio Status Reports. Facilitated project coordination, stakeholder engagement, and financial tracking through SharePoint and Project Management Logs.

SharePoint Outlook Project Management Data Governance Reporting Financial Tracking RAID Log Stakeholder Management

Customer Service Representative

Staples Canada Inc.

Jul 2022 - Dec 2022 (5 months)

Drove customer engagement and service delivery across office supplies, technology products, and services. Steered monthly promotional campaigns contributing to 10–12% growth in weekly sales volume and managed product returns and customer grievances.

Customer Service Sales Promotion Point of Sale Communication Skills Problem Solving

Customer Service Representative

Liquor Control Board of Ontario

May 2022 - Aug 2022 (3 months)

Oversaw customer experience and product discovery, advising on beverage preferences and personalized options. Pioneered product return and replacement resolutions using recovery initiatives to convert service issues into retention opportunities.

Customer Service Product Knowledge Sales Point of Sale Record keeping Communication Skills

Outreach and Marketing Assistant

Lambton Energy and Research Centre

Jan 2022 - Aug 2022 (7 months)

Delivered pitch deck presentations for partnership engagements with prospective industry partners. Led content development for newsletters and reports, and executed targeted email outreach across energy sectors with Excel-based tracking.

Microsoft Teams Excel Marketing Outreach Content Development Communication Skills Lead Tracking

Analyst-Insight Led Sales

KPMG Assurance and Consulting Services LLP

Aug 2021 - Sep 2021 (1 month)

Conducted targeted market research for Kirloskar Brothers Ltd., mapping local pump dealers and manufacturers to identify B2B collaboration opportunities. Executed cold calling and sales prospecting, increasing weekly sales funnel by 5%.

Market Research Sales Prospecting Cold Calling Excel KPI Tracking Pipeline Management Communication Skills

Education

Degrees, certifications, and relevant coursework

University of Leeds

MSc (Eng), Electrical Engineering & Renewable Energy Systems

2026 -

Pursuing an MSc in Electrical Engineering and Renewable Energy Systems, with an expected completion in the future.

Lambton College

Ontario College Graduate Certificate, Business Management

2021 - 2023

Grade: 3.55 out of 4

Activities and societies: Dean's Honor List (Winter 2022, Fall 2022)

Completed an Ontario College Graduate Certificate in Business Management with a GPA of 3.55 out of 4. Received Dean's Honor List awards in Winter 2022 and Fall 2022.