@komalipandrinki1
Customer Support Executive at 247.ai, resolving US customer order, delivery, account, and billing queries through chat.
IndiaAt 247.ai, I provide chat-based support to US customers, resolving questions about orders, deliveries, accounts, and billing within process guidelines.
I investigate customer concerns, handle escalations, and coordinate with relevant teams when further assistance is needed. I was recognized as Best Agent for 3 months.
In recent months, I’ve also assisted team members with process queries and complex customer concerns, including guidance on resolutions and customer-handling approaches.
Work history, roles, and key accomplishments
247.ai
Jun 2025 - Oct 2026 (1 year 4 months)
Provided chat-based support to US customers, resolving queries related to orders, deliveries, accounts, and billing. Managed multiple chats while maintaining quality and productivity, and handled escalations by coordinating with relevant teams.
Degrees, certifications, and relevant coursework
Bachelor of Science, Data Science
Grade: 88%
Completed B.Sc. in Data Science with 88% from Aditya Degree College, Bhimavaram, affiliated with Adikavi Nannaya University.
Intermediate, Mathematics, Physics, Chemistry
Grade: 62%
Completed Intermediate (M.P.C.) with 62% from Aditya Junior College, Bhimavaram, under the Board of Intermediate Education.
Secondary School Certificate, General
Grade: 100%
Completed SSC with 100% from St. Ann's EM High School, Bhimavaram, under the Board of Secondary Education.
Certifications, Various
Completed certifications in Email Writing Skills, Robotics, IoT Edge & IoT Analytics, and NLP.
Certification, Computer Science
Completed Java Course and Database Completion Certification.
Certification, Programming
Completed Basics of Python and Basics of C certifications.
Certification, Employability Skills
Completed Employability Skilling Program.
Certification, General
Received Level Participation Certification.
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