kokii 1
@kokii1
Flux Manager at Concentrix, tracking KPIs and coordinating operations after experience in customer relations, administration, and collections.
MoroccoWhat I'm looking for
At Concentrix, I manage operational activities, track performance indicators (KPIs), and coordinate operations as a Chargée de Flux. Before that, I handled customer requests and contributed to service quality as a Conseillère Client.
At ROYAL TENNIS CLUB FÈS, I managed administration, reception, case follow-up, and collections. My experience also includes sales administration, invoicing, telemarketing, and customer relations, supported by a degree in Management, Economics, and Accounting.
Experience
Work history, roles, and key accomplishments
Chargée de Flux
Concentrix
Apr 2025 - Present (1 year 6 months)
Pilotage des activités, suivi des indicateurs de performance (KPI) et coordination opérationnelle.
Conseillère Client
Concentrix
Apr 2023 - Mar 2025 (1 year 11 months)
Gestion de la relation client, traitement des demandes et contribution à la qualité de service.
Secrétaire – Réceptionniste – Assistante de Direction – Recouvrement
Royal Tennis Club Fès
Nov 2018 - Mar 2023 (4 years 4 months)
Gestion administrative, accueil, suivi des dossiers et recouvrement.
Assistante Commerciale – Télémarketing – Facturation & Recouvrement
Taritechnology / Controlflot
Nov 2016 - Oct 2018 (1 year 11 months)
Développement commercial, administration des ventes, facturation et recouvrement.
Animatrice Commerciale
Société Maped
Sep 2016 - Sep 2016 (0 months)
Conseil client, promotion des produits et développement des ventes.
Hôtesse de Caisse
Hypermarché Carrefour
Sep 2014 - Mar 2015 (6 months)
Encaissement, accueil des clients et gestion des opérations de caisse.
Déléguée Commerciale
Heitec
Apr 2014 - Sep 2014 (5 months)
Prospection, développement du portefeuille clients et suivi commercial.
Education
Degrees, certifications, and relevant coursework
Université Sidi Mohamed Ben Abdellah
Licence Fondamentale, Gestion, Économie et Comptabilité
Licence Fondamentale en Gestion, Économie et Comptabilité.
Université Sidi Mohamed Ben Abdellah
Baccalauréat, Gestion Comptable
Baccalauréat en Gestion Comptable.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Job categories
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